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If you’re wondering whether a different energy plan could save you money, you’ve come to the right place.
Start by grabbing a cuppa, choose where you live and then switch to the plan that's best for you.
Select your state to ensure the information shown is relevant to you.
How can I find my best offer?
To check if you're on the right plan for you, review your latest bill or log in to My Account.
A best offer message will appear as follows on the front page of your bill. Even if you’ve recently switched to a new plan, you’ll get one of these messages.
More information on how the best offer message is calculated can be found below in the FAQ section or if we can assist further please visit our contact us page.
Step 1: Log in or Register for My Account
Step 2: On the Account overview page you will see a message outlining if you are on the best plan or if there is a better option for you.
How can I switch to the best offer?
To switch to the best offer, log in to My Account or go to our plans page.
Step 1: Log in or Register for My Account
Step 2: Scroll to ‘Manage account'
Step 3: Click ‘View and change plans’ and then scroll to ‘Compare & switch plans’
Step 4: Select your identified best offer and click ‘Switch to this plan’ and Next
You can find more information about My Account in the FAQs.
Step 1: Visit our plans page or small business plans page and enter your connection address
Step 2: Click Select this plan on your identified best offer
Frequently asked questions
If, by switching plans, you could save more than $50 a year (including GST), we’ll let you know. Look for the bill graphic on your latest bill so you don’t miss out. If you’re already on the right plan, we’ll let you know that too. It’s based on your energy use over the past 12 months. If we don’t have 12 months’ data, we’ll give you our best estimate and if we think you could save $50 we’ll tell you. Even if you’ve recently switched to a new plan, you’ll see a bill graphic. Find out more about residential and business tariffs.
We have a useful bill guides page to help you get further information both in English and translated into other languages.
The 'best offer' is an estimate based on our available plans and your usage history. Our plans and your energy use can change, but you'll receive regular updates on the best offer for you. Reach out to us and we can chat.
How to register, log in or view your latest bill and energy use, you’ll find all the answers in the FAQs.
How can I find my better offer?
To check if you're on the right plan for you, review your latest bill or log in to My Account.
A better offer message will appear as follows on the front page of your bill. Even if you’ve recently switched to a new plan, you’ll get one of these messages.
More information on how the better offer message is calculated can be found below in the FAQ section or if we can assist further please visit our contact us page.
Step 1: Log in or Register for My Account
Step 2: On the Account overview page you will see a message outlining if you are on the best plan or if there is a better option for you.
How can I switch to my better offer?
To switch to your better offer, log in to My Account or go to our plans page.
Step 1: Log in or Register for My Account
Step 2: Scroll to ‘Manage account’
Step 3: Click ‘View and change plans’ and then scroll to ‘Compare & switch plans’
Step 4: Select your identified better offer and click ‘Switch to this plan’ and Next
You can find more information about My Account in the FAQs.
Step 1: Visit our plans page or small business plans page and enter your connection address
Step 2: Click Select this plan on your identified better offer
Frequently asked questions
If, by switching plans, you could save more than $22 a year (including GST), we’ll let you know. Look for the bill graphic on your latest bill so you don’t miss out. If you’re already on the right plan, we’ll let you know that too.
The bill graphic is based on your energy use for the past 12 months. If we don’t have 12 months’ data, we’ll give you our best estimate. If we think you could save more than $22 we’ll tell you. Even if you’ve recently switched to a new plan, you’ll see a bill graphic.
If you’re on a demand tariff for electricity, this is taken into account. We’ll estimate demand charges based on your usage data, if available, or use the average demand charge of other demand customers in your distribution area. Demand charges can vary significantly and what you may pay will depend on how you use energy during the period when the demand charge applies.
Find out more about residential and business tariffs.
We have a useful bill guides page to help you get further information both in English and translated into other languages.
The 'better offer' is an estimate based on our available plans and your usage history. Our plans and your energy use can change, but you'll receive regular updates on the better offer for you. Reach out to us and we can chat.
How to register, log in or view your latest bill and energy use, you’ll find all the answers in the FAQs.
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