EnergyAustralia offers additional support to customers and employees experiencing family violence.

We recognise that our customers and employees may be affected by family violence. As an essential services provider, we understand that family violence can cause difficulties with bill payments, and we acknowledge that we have an important role to play in protecting your account information, privacy and personal security.

We have a policy that sets out our commitments to customers and employees affected by family violence.

Language Translations

The below translations are based on the above Family Violence Policy.

Get in touch with us to discuss how we can assist you with your account.

Please remember to always call 000 if you’re experiencing an emergency or feeling unsafe.

If you need additional support, please refer below to the following external support services available across Australia.


If you’re suffering from sexual assault or domestic/family violence, 1800 RESPECT is open 24 hours a day.

Phone: 1800 737 732

MensLine Australia

If you’re a man experiencing emotional health and/or relationship issues, MensLine is here to help anywhere, any time.

Phone: 1300 789 978

Women's Resource Information and Support Centre (WRISC) Aboriginal Family Violence Program

WRISC strongly believes in understanding and respecting Aboriginal and Torres Strait Islander cultures and our shared history as Indigenous and non-indigenous Australians.

Phone: (03) 5333 3666


If you’d like to talk about sexuality and identity, gender, bodies, feelings or relationships, QLife provides anonymous and free LGBT peer support.

Phone: 1800 184 527

Kids Helpline

Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Phone: 1800 551 800