Our service team can help you with

  • Billing and rates - We can assist you with enquiries about your business invoice, rates, environmental charges and network charges. We aim to deal with all requests, questions and complaints in a prompt and efficient manner.
  • Fees and payments - Do you need some help understanding exit fees, loss factors, and payment enquiries?
  • Change of account details - We can even handle account details such as change of address and contact details.
  • Business relocation - Whether you’re an existing or new customer, we can help you to connect and disconnect your premises quickly and efficiently with us.

Small business customers

Call us

8.00am to 6.30pm AEDT

Monday to Friday

1800 146 749

Email us at: smecustomercare@energyaustralia.com.au


Large business cutomers

Call us

9.00am to 5.00pm AEDT

Monday to Friday

1300 362 466 (select option 2)

Want to monitor your energy usage?

You can access online data tools that can help track your power usage. It exports individual or group site historical electricity data into an easy-to-read report.

For access to the online tools, email: c&icustomerservice@energyaustralia.com.au