If you are eligible an EnergyAustralia account manager can help you with after-sales service. 

Call us

9.00am to 5.00pm AEDT

Monday to Friday

1800 116 762

Email us

Email us at: multisite@energyaustralia.com.au

If the fault or emergency is life threatening, call 000

Electricity

Contact your local distributor

For a fault or emergency related to infrastructure such as poles, wires or meters, use our search by postcode tool to contact your local distributor.

EnergyAustralia is not a distributor – we are a retailer. 

Contact your local electricity distributor

Gas

8.00am to 6.00pm AEDT

Monday to Friday

133 466

Outside  these hours, call the following 24-hour emergency services:

Australian Capital Territory

New South Wales

    South Australia

    Victoria    

    Need to make a warranty claim on a heating, cooling or hot water system we installed?

    Give us a call

    8.00am to 6.30pm AEDT

    Monday to Friday

    136 385

    Need information about solar systems for your business? One of our friendly consultants will help you.

    Give us a call

    1800 241 060

    Monday to Friday

    9.00am to 6.00pm AEDT

    Request a callback

    We can also call you at a time that's convenient.

    Request a callback