If you need a bit more time to make a payment, let us know as early as you can. We can usually find a solution. If you just need an extra week or two to pay a bill, request a payment extension now and we can automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. You can request a payment extension by registering for My Account or completing the request a payment extension form. If you'd like to get in contact sooner, you can reach out to us via live chat (Mon-Fri 8am-8pm AEDT).