If you need a bit more time to make a payment, let us know as early as you can. We can usually find a solution. If you just need an extra week or two to pay a bill, request a payment extension now and we can automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. You can request a payment extension by registering for My Account or completing the request a payment extension form.

Access My Account

Request a payment extension form

To continue, please enter your current details before entering your account number and bill details. This ensures any information you enter is matched to your account.

Account Holder

If you are not listed on the account, you will need to get a registered account holder to complete this form or contact us directly.
 

Are you listed on the account?

If you are not listed on the account, you will need to get a registered account holder to complete this form or contact us directly.

Current Details

Name
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Date of birth
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ID Details

Please enter your ID type and number. To ensure that we identify you as the account holder, please provide the ID details you supplied when originally signing up.

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Please enter the details for the address where your utilities are supplied.

Address
* Start typing below to find your address.
Please use the form below to enter your full address.

Utility

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Utility Details

Request a payment extension

Please enter the current due date on your bill.

Current Due Date
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Please enter the total amount due in dollars and cents as it appears on your bill.

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Please confirm the below regarding your payment extension request

We value your privacy. Your personal details will be used in accordance with EnergyAustralia's Privacy Policy.

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Chat with us online.

Our energy experts are here to answer any questions you may have.

Live chat

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.