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Pay your bill via My Account
The easiest way to pay your bill is in My Account where you can:
View and pay your bills online
Set up a direct debit or regular payment plan
Request a payment extension
View your billing history
Other ways to pay
There are plenty of ways you can pay your residential account.
You can pay your bill quickly and securely with your credit card. We accept MasterCard® and Visa and American Express® credit cards and debit cards.
Fees may apply. We won't charge you fees or charges where the energy laws don’t allow us to.
Merchant service fees won’t apply for:
- Customers receiving hardship assistance on our EnergyAssist program
- Customers affected by family violence
- Residential customers experiencing payment difficulty
Pay your bill now using our secure payment page.
Direct debit is the easy way to ensure your bills are paid on time. You'll still receive your bill to review before the payment is automatically deducted.
Set up your direct debit by using one of the following options:
Contact your bank, building society or credit union to make payments from your account. Your biller code can be found on your latest bill.
You can pay your bill over the counter or over the phone with Australia Post. If you use your credit card, a merchant service fee may apply. To pay by phone, call 131 816 and have your biller code handy.
Customers can use Centrepay to make voluntary, regular deductions from their Centrelink payments. Go to servicesaustralia.gov.au/centrepay for more information.
Or contact us and we can help to set up a Centrepay arrangement for you.
Manage your payments with Regular Pay
You can make it easier to manage your household’s energy bills with Regular Pay, our flexible instalment plan available to all residential customers.
With a set instalment amount at a frequency that suits you, it’s a simple way to help you budget as you’ll know how much you need to pay and when. Learn more.
It’s easy to set up Regular Pay in My Account.
If you're worried you can't pay on time, you can request a payment extension or contact us as soon as possible.
How we can help
Find out more about bills and payments in frequently asked questions.
If you’ve signed on to an energy plan, you may have agreed to a certain payment method as part of your market contract with us. Refer to your contract terms and conditions for more details.