Pay your bill via My Account

The easiest way to pay your bill is in My Account where you can:

  • View and pay your bills online
  • Set up a direct debit or regular payment plan
  • Request a payment extension
  • View your billing history

Go to My Account

Other ways to pay

There are plenty of ways you can pay your residential account.

Credit card

You can pay your bill quickly and securely with your credit card. We accept MasterCard® and Visa and American Express® credit cards and debit cards.

Note that a credit card merchant service fee may apply.

Pay your bill now using our secure payment page.

Pay by direct debit

Direct debit is the easy way to ensure your bills are paid on time and guarantees your pay by due date discounts. You'll still receive your bill to review before the payment is automatically deducted.

Set up your direct debit by using one of the following options:



Contact your bank, building society or credit union to make payments from your account. Your biller code can be found on your latest bill.


Post your cheque or money order with your payment slip (payable to EnergyAustralia) to the address shown on your bill.

Australia Post

You can pay your bill over the counter or over the phone with Australia Post.  If you use your credit card, a merchant service fee may apply. To pay by phone, call 131 816 and have your biller code handy.

A personalised instalment plan may help

You can pay your energy accounts in regular affordable instalments designed to suit your circumstances. Set up a regular payment plan in My Account or contact us.

Centrepay through Centrelink

Centrepay is a voluntary payment method offered by Centrelink and available to all customers receiving Centrelink payments. Contact us and we’ll set up a regular funds transfer for you.

Late payment fee may apply

A late payment fee may be charged to overdue accounts for some plans.

As of 29 January 2019, we removed late payment fees on pay on time discount plans such as Secure Saver and Flexi Saver.

If you're worried you can't pay on time, you can request a payment extension or contact us on as soon as possible.

How we can help

Find out more about bills and payments in frequently asked questions or contact us if you need assistance.

If you’ve signed on to an energy plan, you may have agreed to a certain payment method as part of your market contract with us. Refer to your contract terms and conditions for more details.

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST


9.00am to 6.00pm AEST

Access our FAQs

Chat with us online.

Our energy experts are here to answer any questions you may have.

Live chat

Live Chat

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We apologise for any inconvenience.

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST


9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.