Pay your bill via My Account

The easiest way to pay your bill is in My Account where you can:


View and pay your bills online


Set up a direct debit or regular payment plan


Request a payment extension


View your billing history


Go to My Account

Other ways to pay

There are plenty of ways you can pay your residential account.

Manage your payments with Regular Pay

You can make it easier to manage your household’s energy bills with a Regular Pay plan, our flexible instalment plan available to all residential customers.

With a set instalment amount at a frequency that suits you, it’s a simple way to help you budget as you’ll know how much you need to pay and when. Learn more.

It’s easy to set up Regular Pay in My Account.

Late payment fee may apply

A late payment fee may be charged to overdue accounts for some plans.

As of 29 January 2019, we removed late payment fees on pay on time discount plans such as Secure Saver and Flexi Saver.

If you're worried you can't pay on time, you can request a payment extension or contact us on as soon as possible.

How we can help

Find out more about bills and payments in frequently asked questions.

If you’ve signed on to an energy plan, you may have agreed to a certain payment method as part of your market contract with us. Refer to your contract terms and conditions for more details.