Pay your bill via My Account
The easiest way to pay your bill is in My Account where you can:
- View and pay your bills online
- Set up a direct debit or regular payment plan
- Request a payment extension
- View your billing history
Other ways to pay
There are plenty of ways you can pay your residential account.
You can pay your bill quickly and securely with your credit card. We accept MasterCard® and Visa and American Express® credit cards and debit cards.
Note that a credit card merchant service fee may apply.
Pay your bill now using our secure payment page.
Pay by direct debit
Direct debit is the easy way to ensure your bills are paid on time and guarantees your pay by due date discounts. You'll still receive your bill to review before the payment is automatically deducted.
Set up your direct debit by using one of the following options:
Contact your bank, building society or credit union to make payments from your account. Your biller code can be found on your latest bill.
Post your cheque or money order with your payment slip (payable to EnergyAustralia) to the address shown on your bill.
You can pay your bill over the counter or over the phone with Australia Post. If you use your credit card, a merchant service fee may apply. To pay by phone, call 131 816 and have your biller code handy.
A personalised instalment plan may help
Centrepay through Centrelink
Late payment fee may apply
A late payment fee may be charged to overdue accounts for some plans.
As of 29 January 2019, we removed late payment fees on pay on time discount plans such as Secure Saver and Flexi Saver.
How we can help
If you’ve signed on to an energy plan, you may have agreed to a certain payment method as part of your market contract with us. Refer to your contract terms and conditions for more details.
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We apologise for any inconvenience.
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.