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EnergyAustralia provides electricity and gas concessions on behalf of the Department of Human Services to customers holding an eligible Centrelink Pensioner Concession Card, Centrelink Health, Department of Veterans’ Affairs Gold Card For All Conditions, Department of Veterans’ Affairs Gold Card (TPI), Department of Veterans’ Affairs Gold Card (EDA), Department of Veterans’ Affairs Gold Card (War Widow), Department of Veterans’ Affairs Gold Card (POW).
Potential electricity concessions available to customers include:
Annual Electricity Concession
The Annual Electricity Concession reduces the amount you pay for electricity and is available to eligible concession cardholders. The Annual Electricity concession provides customers with a concession equal to 17.5 per cent off their electricity usage and daily supply charges for the year.
From 1 July 2012, an annual carbon threshold of $171.60 applies to electricity accounts. This means that the Annual Electricity Concession will not be applied to $171.60 of a household’s annual electricity bill. This equals a reduction in the concession of 8.23 cents per day.
The Off-Peak Electricity Concession provides a 13 per cent reduction on off-peak electricity usage charges. The concession is applied on bills issued throughout the year and is only available to concession cardholders who are charged an off-peak tariff for separately metered electric hot water or slab heating.
The Off-Peak Electricity Concession does not apply to general electricity consumption during off-peak periods enabled by the introduction of flexible or time of use tariffs.
Service to Property Charge Concession
The Service to Property Charge Concession is only applicable to electricity accounts where the service to property charge is higher than the electricity usage charges. When this is the case, the concession amount is the difference between the electricity usage charge and the service to property charge.
Transfer Fee Waiver
The Transfer Fee Waiver waives the fee that is normally payable to EnergyAustralia when eligible concession cardholders move house. It provides a 100 per cent waiver of the fee payable by the customer when they transfer their electricity account to their new residential address.
The Transfer Fee Waiver is not applicable on new property connections.
Medical Cooling Concession
The Medical Cooling Concession provides a 17.5 per cent discount on electricity bills over the summer period and is paid in addition to the Annual Electricity Concession.
The summer period dates are from 1 November to 30 April (inclusive) each year.
To be eligible for the concession all of the following criteria must be met:
- the account holder must be the primary cardholder of an eligible concession card; and
- the account holder or a permanent member of the household must have a qualifying medical condition as determined by the department.
All eligible concession cardholders must complete the Medical Cooling Concession Application form that is issued by the Department of Human Services.
The patient’s general medical practitioner must sign the form as confirmation that the account holder or a permanent member of their household has the stated medical condition.
The application is then assessed and processed by EnergyAustralia in accordance with the Department of Human Services’ eligibility criteria for the Medical Cooling Concession.
EnergyAustralia can process applications for:
- Multiple sclerosis
- Parkinson’s disease
- Post-polio syndrome/poliomyelitis
- Motor neuron disease
Please send your completed form to:
Life Support Administrator
Locked Bag 14060
MELBOURNE VIC 8001
Application forms for any medical condition other than those listed above should be forwarded to the Department of Human Services’ Concessions Unit for assessment:
Department of Human Services,
GPO Box 4057,
Melbourne VIC 3001
Life Support Concession
The Life Support Concession provides a discount that is equivalent up to the value of 1,880 kilowatt hours of electricity per annum (or 470 kilowatt hours of electricity per quarter) for eligible life support machines.
The concession is available only for the following types of life support machines:
- Oxygen concentrators
- Haemodialysis machines
- Intermittent peritoneal dialysis machines
- Other machines as approved by the supervising officer at the Department of Human Services
The electricity account holder must hold a concession card to be eligible for the concession. The Life Support Concession is not available to account holders who have an eligible machine but do not hold an eligible concession card. The electricity account holder or a permanent member of the account holder’s household must be the user of the eligible life support machine.
The following are some types of machines commonly used which are not eligible for the Life Support Concession as they consume low levels of electricity:
- Continuous Positive Airways Pressure machines (CPAP machines)
- Bi-Pap machines
- Ventolin nebulisers
All eligible concession cardholders must complete the Life Support Concession Application form that is issued by the Department of Human Services.
The form must be signed by either a medical staff member at the hospital that issued the life support machine, the patient’s general medical practitioner or a medical specialist, as verification that a life support machine is being used at the stated address.
Life Support Administrator
Locked Bag 14060
MELBOURNE VIC 8001
Potential gas concessions available to customers include:
Winter Energy Concession for gas
The Winter Energy Concession for gas is a discount off mains gas bills and is available to eligible concession cardholders between 1 May and 31 October each year. The Winter Energy Concession provides reduced winter gas costs. The Winter Energy Concession for gas provides customers with a concession equal to 17.5 per cent off their gas usage and daily supply charges during the 1 May to 31 October period.
From 1 July 2012, an annual carbon threshold of $62.40 applies to gas accounts. This means the Winter Energy Concession for gas won’t be applied to $62.40 of a household’s winter gas bill. This equals a reduction in the concession of 5.93 cents per day.
EnergyAustralia will apply the Winter Energy Concession for gas carbon threshold as a daily reduction of 5.93 cents off the 17.5 per cent concession discount.
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.