If the fault or emergency is life threatening, call 000

Electricity

Contact your local distributor

For a fault or emergency related to infrastructure such as poles, wires or meters, use our search by postcode tool to contact your local distributor.

EnergyAustralia is not a distributor – we are a retailer. 

Contact your local electricity distributor

Gas

8.00am to 6.00pm AEST

Monday to Friday

133 466

Outside  these hours, call the following 24-hour emergency services:

Australian Capital Territory

New South Wales

    South Australia

    Victoria    

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    Our energy experts are available for live chat:

    Monday to Friday

    8.00am to 9.00pm AEST

    Saturday

    9.00am to 6.00pm AEST

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    Want to chat with us online?

    Our energy experts are available for live chat:

    Monday to Friday

    8.00am to 9.00pm AEST

    Saturday

    9.00am to 6.00pm AEST

    Access our FAQs

    Your questions answered

    What information do I need to register for My Account?

    To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

    You will also be asked to set up a password for your My Account.

    You can register now at My Account.

    How is the bill estimate calculated?

    We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

    We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

    The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.