What goes into your energy
Wholesale, network, retail and other costs make up the bulk of every energy bill. The actual breakdown of cost varies from year to year and will also depend on your location. You can find a breakdown of each of these costs below.

Wholesale costs
Wholesale costs cover the purchasing of electricity or gas from electricity generator or gas producer companies. Electricity is sold by generators to the National Energy Market (NEM), while gas is purchased directly from producers.
As an energy retailer, EnergyAustralia purchases electricity from the NEM, and gas directly from producers. EnergyAustralia is both an energy retailer and a generator.

Network costs
Network costs cover the process of delivering energy to households or businesses. This includes things like pipes for gas, power lines, substations and metering stations for electricity.
Networks are owned by distributor companies, who are responsible for getting the energy to your premises. Distributors charge a fee for maintaining the physical powerlines and gas pipes that make up the network.

Government and other costs
These costs are charged to us to comply with government-mandated schemes. For example, the Small-scale Renewable Energy Scheme or Large-scale Generation Certificates are schemes administered by the Commonwealth and State governments, which EnergyAustralia is required to participate in as an energy retailer.
A Market charge is an example of ‘other’ costs that make up your bill. The Australian Energy Market Operator, for example, charges fees that energy retailers must pay to cover the cost of operating Australia’s energy markets.

Retail costs
Retail costs are charged by retailers for servicing and administrating your account.
Our handy bill guides can help you find the breakdown of charges, and more.
Many factors may affect why your energy costs are different, such as seasonal changes, new appliances, renovations and more.
We’re here to help
If you have any questions or need some extra information, feel free to get in touch with us – there’s multiple contact options available. You can also find out more about rates changes on our FAQs page.