Better, simpler energy bills? Done.

All energy retailers are required to update their bill designs based on a bill design guideline set out by the Australian Energy Regulator (AER). 

We’ve taken this opportunity to design a bill that meets this guideline, and we’ve also spoken to our customers to make sure our new bill design met their needs. 

Although these changes don’t apply to Victorian bills, we’ve decided to apply the same simple design for our Victorian customers.

This is a major overhaul of our bills, so we hope this information will help you understand these changes.

About the bill

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