It’s an email billing service where we email your bill to your nominated email address instead of sending it by post.
- We’ll email your bill to your nominated email address
- You’ll be asked a verification question to check that you’re the account holder
- Your bill will show you a summary and clickable links that’ll take you to a page where you can see and pay your bill.
- Residential customers
- Small business customers
- Electricity customers
- Gas customers
- Electricity and Gas (dual fuel) customers
You can call us on 133 466 or if you’ve set up My Account, you can update your bill preference to email; go to Bill Delivery Preferences In My Account and select email for each account you’d like to receive an email bill for.
If you receive your bills from BPAY view, you’ll need to de-register from this service first. Please speak with your financial institution for assistance de-registering from BPay view.
Check your junk or spam folders to see if your bill has been filed incorrectly.
In some cases your email may bounce back. This will happen when your email address is invalid or your inbox is full. If this happens your email address will show on our email delivery report and will be flagged as undeliverable. A paper version of your bill will be sent to you by mail.
Your paper bill will be accompanied with a letter that explains your email delivery issue and will ask if you want to:
- Update your email address
- Join the My Account service instead
You’ll be asked to enter your postcode, please ensure you’re entering the postcode for your home address.
We can provide either an emailed bill or a paper bill, not both.
There are no fees for the eBilling service.
eBilling is an email billing service where we email your bill to your nominated email address instead of sending it out by post.
Our eBilling service replaced online billing. If you would like to receive your bills via email, please sign up for eBilling, either by updating your bill delivery preference in My Account or by calling us.
Live chat is currently unavailable.
We apologise for any inconvenience.
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.