Understanding what you pay

In the world of energy, a tariff is simply the price you’re charged for the energy you use. Tariffs vary and depend on the type of meter you have and who your energy distributor is. 

What’s a distributor?

Your energy distributor is the company responsible for the poles, wires and gas pipes in your area. You’ll find the name of your distributor at the top right hand side of your energy bill, or you can search for your distributor with our postcode tool.

A closer look at electricity tariffs

Different tariff rate types apply and depend on where you live (your distributor zone) and the type of meter you have at home. 

What’s on your bill 

On your bill you’ll see that electricity tariffs are divided into two parts. These are your supply and usage charges.

  • The supply charge is a daily service charge to deliver electricity to you.
  • Usage charges are rates charged for the actual electricity you use. 
  • Some tariffs - such as Time of Use - have variable usage rates depending on the time of day you use electricity.

You can have a look at the back of your bill to see what type of tariff you’re on. 

Electricity tariffs in detail

A closer look at gas tariffs

The tariff structure for gas depends on your state and the distributor in your area. 

What’s on your bill 

On your bill you’ll see that gas tariffs are divided into two parts. These are your supply and usage charges.

What are supply charges, fixed and variable rates and usage charges?

  • The supply charge is a daily service charge to supply gas to you.
  • Usage charges are rates charged for the gas you use. 
  • Some tariffs have variable usage rates depending on when you use gas.

You can have a look at the back of your bill to see what type of tariff you’re on.

What’s the difference between seasonal and non-seasonal gas rates?

What are energy offers?

There are two types of energy offers - standard and market retail offers.

What’s the difference?

Standing offer

A standing offer is a basic energy plan with the prices set by us as the retailer with no discounts, such as our Basic Home energy plan. 

Market retail offer

By this we mean an energy plan with the prices set by the retailer (that’s us) typically with a benefit or incentive (e.g. a discount or a credit to your bill) for a fixed amount of time. 

We've got an energy plan for everyone. Find your plan today.

Find out more with our Basic Plan Information Documents.