If you are an existing customer, this plan covers all outstanding account balances and future Electricity or Gas charges (as applicable).
If you are a new customer, this plan will cover all future charges starting from your first payment.
If your instalments are not paid on the agreed date for the agreed amount, your plan may be cancelled and the full amount owing will become due and payable immediately. Failure to pay the amount owing may result in disconnection of your Electricity or Gas supply (as applicable).
Cancelling your Regular Pay Plan
Please call us on 133 466 at least 3 working days before you wish to cancel this payment plan or change your method of payment.
Change of Instalment Amounts
If your Electricity or Gas consumption usage increases or decreases, EnergyAustralia reserves the right to review and adjust the instalment amount. For all customers, including those using Direct Debit, we will give you at least 14 days’ notice in writing of any changes to your instalment amount. This notice will include the new amount, frequency, next drawing date and any other changes to the terms.
Regular Pay Cards:
If you need to replace a Regular Pay Card we have given you, a replacement fee may apply. This card is for payments only and cannot be used as a credit facility. The payment card remains the property of EnergyAustralia.
The terms and conditions governing your direct debit arrangements can be found on your Direct Debit page on My Account.