What, Why and When?
On 2 January 2019, our gas rates changed for our customers in Victoria. Our electricity rates didn’t change.
Our following customers weren’t affected by the rate change:
- All customers on our Rate Fix plan
- All customers on our No Frills plan
- All customers on our Secure Saver plan
- Our Managed Builder Partners
- Any of our customers in QLD, NSW, ACT & SA.
For existing customers
We’ve sent you an email or letter to let you know about the rate change. You can also view your new rates on your first bill issued after 2 January 2019.
For new customers
Our current rates can be found here.
You’ll also be able to contact us on 1800 001 772 Monday to Friday, 8.00am to 6.30pm AEST, from this date.
Your new rates will appear on the first bill issued to you from 2 January 2019.
No. There’ll be no other changes to our fees and charges.
The amount your gas bill will change by will depend on your usage, the energy plan you're on and the distribution area you live in.
Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include:
- Wholesale costs – to purchase electricity and gas from generators and producers
- Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy
- Retail costs – charged by us for servicing and billing your account
- Other costs – incurred by us to comply with government schemes such as the Renewable Energy Target
To find out more, take a look at our video, ‘How energy gets to you’.
The rates used to calculate your energy bills are made up of both usage rates and supply charges.
- The supply charge is a fixed daily service charge to supply energy to your home or small business
- Usage charges are rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
Rates are also known as tariffs. For more information go to our tariff pages.
Most energy retailers review their rates annually:
- in Victoria rate changes usually occur in January
- in Queensland, New South Wales, Australian Capital Territory and South Australia they tend to happen in July.
You can have important notices, including information about rate changes sent direct to your email inbox. Here’s how:
- register/log in to My Account at energyaustralia.com.au/myaccount
- update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
- update your ‘communication preference’ to email, to receive important information about your account via email
When you register for My Account, you’ll also receive alerts about upcoming rate changes once you log in.
Your bill will be split pro-rata:
- all rates and charges before and after the change will be detailed on the bill
- your bill will be calculated with the old rates for any of the billing period before the rate change date
- your bill will be calculated with the new rates for the billing period after the rate change date.
The short answer is yes.
A Regular Pay plan is a convenient way to pay your energy bills. Here’s how it works:
- you arrange to pay an instalment amount each week, fortnight or month
- you continue to receive your bills as usual. They’ll show how well your payments are covering your actual usage and charges
- we check to make sure you’re not paying too much or too little, and get in touch if anything needs to change.
Please contact us as soon as possible, so we can work with you to arrange an extension and/or set up a payment plan.
- visit energyaustralia.com.au/myaccount
- chat with us
- call us on 1800 001 772 (Monday to Friday, 8am–6.30pm AEST) and we’ll be happy to help.
We’re all for helping you find smarter ways to use energy.
Just head to our ‘Better Energy’ blog to find tips on how to reduce your energy bills, info on going solar, the latest on battery storage and more.
There's no changes to concessions.
There's no changes to PureEnergy GreenPower.
No. The Solar feed-in tariff remains unchanged at 9.9c/kWh (excl. GST).
We also offer Time of Use feed-in tariffs in Victoria. You can get almost triple the standard retailer tariff when demand for electricity is highest.
Yes, the cost of your bulk hot water changed on 2 January 2019. You’ll find this rate on your rate change letter or your bill issued from the 2 January 2019.
- chat with us
- call us on 1800 001 772 (Monday to Friday, 8.00am–6.30pm AEST) and we’ll be happy to help.
Outside of these hours?