What, Why and When?

Electricity and gas rates change for some of our customers in Victoria in 2020. 

From 1 January 2020

  • All Victorian customers on our Basic Home plan
  • All customers on our Basic Business plan
  • Bulk Hot Water

From 27 January 2020

  • All Victorian customers on non-fixed rate market retail offer plans, such as Anytime Saver, Flexi Saver, Flexi Saver Business and Everyday Saver Business just to name a few.

What’s a market retail offer?

An energy plan with the prices set by the retailer (that’s us) typically with a benefit or incentive (e.g. a discount or a credit to your bill) for a fixed amount of time. 

Customers not impacted:

  • Our Managed Builder Partners 
  • Customers on a fixed rate plan such as Secure Saver, No Frills Home, No Frills Business, Rate Fix Business, Total Plan Home, Total Plan Business, Total Plan Plus Home and Total Plan Plus Business.