What, Why and When?

Electricity and gas rates changed for some of our customers in Victoria from 1 January 2021. 

These include, 

  • All Victorian customers on our Basic Home plan
  • All customers on our Basic Business plan
  • Bulk Hot Water

Some retail market offer electricity and gas rates and solar feed-in tariffs have changed for some of our customers in Victoria from 1 February 2021.

These include,

  • All Victorian customers on non-fixed rate market retail offer plans, such as Anytime Saver, Flexi Saver, Flexi Saver Business and Everyday Saver Business just to name a few.
  • All Victorian solar customer on flat and time of use feed-in tariffs. 

What’s a market retail offer?

An energy plan with the prices set by the retailer (that’s us) typically with a benefit or incentive (e.g. a discount or a credit to your bill) for a fixed amount of time. 

Customers not impacted:

  • Our Managed Builder Partners
  • Customers on a fixed rate plan such as Total Plan Home, Total Plan Plus Home, No Frills Home, Secure Saver, Rate Fix Home, Total Plan Business, Total Plan Plus Business, No Frills Business and Rate Fix Business. However, if you have solar, feed-in tariffs are not fixed and will change.