Changes from 1 July 2021

New tariff structure changes for electricity

Some residential and business electricity customers in Victoria changed to a new tariff structure from 1 July 2021. These customers were notified of the tariff structure change in early June 2021, and received a notice about their rates are changing in mid-June 2021.

These customers may have the option to opt out of this time of use tariff structure and change to a flat or demand tariff by contacting us.

A tariff is the price you’re charged for the energy you use. A tariff structure is the combination of rates, additional charges, and other factors that determine what prices are charged. There are three tariff types: time of use (TOU) where rates vary at certain times of the day or night; demand tariffs where you’re charged based on your peak instantaneous usage; and flat tariffs, where the same price is charged day and night.

For some business customers a demand tariff was introduced. Demand tariffs, or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 30 minute interval. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid.

The type of tariff you have will usually depend on your network tariff, which is determined by your electricity distributor (the company responsible for the poles and wires in your network area) based on the type of meter you have.

Our electricity retail market offers in Vic.

Our electricity retail market offer rates changed on 1 July 2021 for the following plans - Total Plan Home, Total Plan Plus Home, Total Plan Business, Total Plan Plus Business, Business Carbon Neutral and Business Balance.

Changes from 1 August 2021

All Victorian customers on non-fixed rate electricity market retail offer plans, including Anytime Saver, Flexi Saver, Flexi Saver Business Everyday Saver Business and Business Balance have changed on this date.

Changes from 1 September 2021

Electricity rates changed for some of our customers in Victoria from 1 September 2021. 

These include,

  • All Victorian customers on our Basic Home electricity plan
  • Customers on an electricity standing offer tariff (also known as the Victorian Default Offer, or VDO) received a tariff structure change notice advising their rates would be changing from 1 July 2021. This now happened on 1 September 2021 to align with the Essential Services Commission (ESC) notification that the VDO changed on 1 September 2021. We apologise for this late change, but it means that these customers will avoid receiving two rate change updates within two months.

Changes from 1 October 2021

Solar

We’re currently reviewing our feed-in tariffs and they may change from 1 October 2021.

Important note for fixed rate electricity plan customers: Your solar feed-in tariffs are an add-on to your plan, which means they’re not fixed and may change.

What’s a market retail offer?

An energy plan with the prices set by the retailer (that’s us) typically with a benefit or incentive (e.g. a discount or a credit to your bill) for a fixed amount of time. 

Customers not impacted:

  • Our Managed Builder Partners