What, Why and When?

On 2 January 2018 our gas and electricity will change for our customers in Victoria.

Our following customers will not be affected by the rate change:

  • All customers on our Rate Fix or Secure Saver Plan
  • Our Managed Builder Partners
  • Any of our customers in Qld, NSW, ACT & SA.

Existing customers

We’ll have your new rates available for you from 12 December 2017. You’ll be able to return to this page and log in with your account details to see your new rates. We’ll also send you an email or letter to let you know about the rate change and to log in to see your new rates.

New customers

View our current rates.

Our new rates will be available online from 2 January 2018. You’ll also be able to contact us on 1800 001 772 Monday to Friday, 8am to 6.30pm AEDT, from this date.

Existing customers

Your new rates will appear on the first bill issued to you from 2 January 2018.

You’ll also be able to return to this page from 12 December 2017 and log in with your account details to see your new rates.

No. They’ll be no changes to our retail fees and charges.

Existing customers

The amount your bill will change by will depend on your usage, the energy plan you're on and the distribution area you live in. 

If you return to this page from 12 December 2017 and log in with your account details, you’ll be able to see an average estimate of how much the change to your bills may be.

Remember, your discount percentage or rebates available to you will remain unchanged.

By following some of our energy saving tips, you may be able to save on your energy bills. 

Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include: 

  • Wholesale costs – to purchase electricity and gas from generators and producers 
  • Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy 
  • Retail costs – charged by us for servicing and billing your account 
  • Other costs – incurred by us to comply with government schemes such as the Renewable Energy Target

To find out more, take a look at our video, ‘How energy gets to you’.

The rates used to calculate your energy bills are made up of both usage rates and supply charges. 

The supply charge is the ‘fixed’ daily cost for providing you with electricity or gas.

The usage rate is the ‘variable’ cost based on the amount of energy you use. 

Rates are also known as tariffs. View more information on tariff structures.

Most energy retailers review their rates annually:

  • in Victoria rate changes usually occur in January
  • in Queensland, New South Wales, ACT and South Australia they tend to happen in July.

You can have important notices, including information about rate changes sent direct to your email inbox. Here’s how:

  • Register/log in to My Account
  • update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
  • update your ‘communication preference’ to email, to receive important information about your account via email

When you register for My Account, you’ll also receive alerts about upcoming rate changes once you log in.

If you plan on joining us before 2 January 2018, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until our rates change (unless you switch to our Secure Saver energy plan).

Your new rates will appear on the first bill issued to you after our rates change, together with a message reminding you of the rate change.

If you’re planning on joining us after 2 January 2018, your welcome pack will include the new rates.

All our new rates will be listed at energyaustralia.com.au/EPFS from 2 January 2018. Or, you can call us on 1800 001 772 (Monday to Friday, 8am to 6.30pm AEDT).

Your bill will be split pro-rata:

  • all rates and charges before and after the change will be detailed on the bill
  • your bill will be calculated with the old rates for any of the billing period before the rate change date
  • your bill will be calculated with the new rates for the billing period after the rate change date

The short answer is yes.

A Regular Pay plan is a convenient way to pay your energy bills. Here’s how it works:

  • you arrange to pay an installment amount each week, fortnight or month
  • you continue to receive your bills as usual. They’ll show how well your payments are covering your actual usage and charges.
  • we check to make sure you’re not paying too much or too little, and get in touch if anything needs to change.

You can find out more about all your payment options here.

Please contact us as soon as possible, so we can work with you to arrange an extension and/or set up a payment plan.  

Often a proportion of the energy we use is wasted. By changing some habits, you may be able to reduce the wastage. Check out our tips on how to save energy, time and money: 

If you're receiving the Life Support Concession, it's based on a calculation on your electricity rate, which means your concession amount will also change in line with the rate change.

Any other concessions will not be affected by the rate change.

Yes. Whilst no one likes a price increase, the good news is that GreenPower decreases from 8.47c/kWh (Incl. GST) to 4.95c/kWh (Incl. GST) on 2 January 2018.

You can find more information on GreenPower here.

No. The retailer solar feed-in tariff for Victorian customers remains at 11.3 cents per kWh.

What, Why and When?

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