We’re continuing to support our customers 

At EnergyAustralia, we’re standing by you through COVID-19 and our assistance programs are still in place for you to access when you need them. Please check our updates and our Residential or Business sections below to see what help is available. 

Remember also to continue to follow all government health advice and guidelines to keep safe and healthy.

How to receive help

Latest updates

2021

2020

 Please reach out if you need more support

My Account

Log in, or register in just a couple of minutes, to manage your energy accounts in one secure place. You can also arrange a payment extension.

The EnergyAustralia app

Download our app for your smartphone from the App Store or Google Play. You can also arrange a payment extension.

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Live chat

You can also interact with us through our live chat platform, our consultants will help you with your enquiry.

Monday to Friday
8.00am to 8.00pm AEST

Call us

If these online options aren’t suitable for you, call us on 133 466.

Monday to Friday
8.00am to 6.30pm AEST

FAQs

How to stay productive while working at home
How to stay productive while working at home
Five family friendly, screen-free games to play during lockdown
Five family friendly, screen-free games to play during lockdown
Energy efficiency tips for working from home
Energy efficiency tips for working from home