Secure Saver is no longer available to sign up to. The information below is only for customers currently on the Secure Saver plan. For information on our existing plans, see our plans page.
For customers currently on Secure Saver
You’ll stay on Secure Saver until you change plans or when we send you an end of plan notice and we offer you a new plan.
If we reduce our usual market usage charges or daily supply charges during the benefit period, we will automatically apply those lower prices to your plan. This price match policy doesn’t apply to a reduction in rates not initiated by us, including by regulatory changes such as the Default Market Offer and Victorian Default Offer.
The Secure Saver plan features fixed energy prices. Your usage rates and daily supply charges will not increase for 2 years. Other fees and charges (incl. Solar feed-in tariffs and GreenPower) may vary during the benefit period.
No, with Secure Saver, you will avoid any annual price increases to your usage rates and daily supply charges for the 2 year benefit period. Other fees and charges (incl. Solar feed-in tariffs and GreenPower) may vary.
If you choose to leave EnergyAustralia during the benefit period, an exit fee of $22 per account applies.
However, if you switch to one of our other great plans, you will not be charged an exit fee.
Additional fees may apply on this plan. Please refer to our fees page.
There are no late payment fees on our Secure Saver plan.
No, if you take up solar, you will need to take up one of our current plans. You will not be able to return to the Secure Saver product.
Yes, GreenPower is available with Secure Saver at an additional cost.
Yes, you can easily opt in for Go Neutral. After six months of being with us (for each eligible account), we’ll automatically start offsetting your household energy emissions.
At the end of the plan we’ll review your account usage and be in touch to recommend a new plan for you.
No, Secure Saver is not transferrable between residences, as this plan is no longer available. If your home is in an eligible area, you can sign up for one of our current plans at your new address but the rates may change depending on where you move to and at what time of the year you move.
For customers that have received a notice about their Secure Saver plan ending.
Even though your benefit period has expired, under your contract with us your benefits continue until we let you know.
The good news is, you’ve enjoyed the benefits of Secure Saver for longer than your original benefit term.
Before we do anything, we assess what we think is the plan is best for you and let you know what plan we recommend and other options you have with plenty of notice.
We’ve compared your existing plan against our current plans to calculate our recommended plan for you, based on your usage information from the last twelve months.
As mentioned in your notice from us, you do have options.
- You can do nothing, and we’ll automatically switch your new recommended plan or plans on the date we told you in the notice.
- Choose another plan. You can go to plans page or call us on 1800 135 490.
- Compare other energy plans available in your area using energy comparisons sites such as Energy Made Easy if you live in NSW, ACT, SA and QLD or Victorian Energy Compare if you live in VIC.
Your notice will tell you the date your new plan or plans will start.
If you decide to switch plans earlier, you’ll get a welcome pack from us with your new plan details.
During your time on Secure Saver, your usage rates and daily charges have been fixed, which means you have avoided any rate rises that may have occurred during your benefit period. We can only offer you plans available at today’s rates.
While our new plans may have a smaller discount, you need to consider these plans have discounts on both your energy usage and daily charges (in other words, off your total energy bill - in the past only your usage charges were discounted).
Also, you may have only got your discount if you paid on time - now our discounts are guaranteed, so you get it every time, on every bill.