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For customers currently on No Frills
Our No Frills plan has simple, low usage rates and built-in savings, and your energy rates (usage and supply charges) are fixed for 12 months. Other fees and charges (incl. solar feed-in tariffs and GreenPower) may vary. It’s a no lock-in contract with no exit fees.
Instead of discounted rates, No Frills has simple low energy rates. We’ve removed seasonal and usage block pricing across both electricity and gas so it’s easier to see how much your home energy usage is costing you.
No. No Frills is a stand-alone product which doesn’t offer a discount. When selecting one of our energy products we encourage you to compare the benefits of our other energy plans with No Frills to make sure you’re on the right plan for your needs.
No Frills has a 12 month benefit period.
Yes, you can add solar to your No Frills electricity plan.
Yes, GreenPower is available with No Frills at an additional cost.
Yes, you can easily opt in for Go Neutral. After six months of being with us (for each eligible account), we’ll automatically start offsetting your household energy emissions.
You’ll find more information on our No Frills plan page. For information on pricing, go to our Energy Fact Sheets (EFS) or Basic Plan Information Documents (BPID) for more details.
For customers that have received a notice about their No Frills plan ending
Even though your benefit period has expired, under your contract with us your benefits continue until we let you know.
The good news is, you’ve enjoyed the benefits of No Frills for longer than your original benefit term.
Before we do anything, we assess what we think is the plan is best for you and let you know what plan we recommend and other options you have with plenty of notice.
We’ve compared your existing plan against our current plans to calculate our recommended plan for you, based on your usage information from the last twelve months.
As mentioned in your notice from us, you do have options.
- You can do nothing, and we’ll automatically switch your new recommended plan or plans on the date we told you in the notice.
- Choose another plan. You can go to plans page or call us on 1800 135 490.
- Compare other energy plans available in your area using energy comparisons sites such as Energy Made Easy if you live in NSW, ACT, SA and QLD or Victorian Energy Compare if you live in VIC.
Your notice will tell you the date your new plan or plans will start. If you decide to switch plans earlier, you’ll get a welcome pack from us with your new plan details.
You can easily switch to your new plan earlier by going to our plans page or by calling us on 1800 135 490. Make sure you have your account number handy.