100% carbon neutral electricity at home for no extra cost

Join us in a change for a better future. We’re offsetting 100% of carbon emissions for our residential electricity customers who choose to go carbon neutral at no extra cost to them. How much good does that do? That’s the equivalent of planting around 25 trees per year per home.*

Here's how it works

To make your electricity carbon neutral we will buy enough carbon offset units to fully offset the carbon emissions associated with your home electricity.  Go Neutral is for residential electricity customers. If you're setting up a new account, join now by opting in today and when six months rolls around we’ll automatically put you on the program.

Go Neutral has been certified against the Australian Government’s National Carbon Offset Standard (NCOS) and we will source our offset units from a range of Australian and international offset projects.  The types of projects could include:

  • Protecting native forests by reducing land clearing
  • Planting trees to grow carbon stocks
  • Reducing business energy use by installing high efficiency appliances like refrigeration and fans, or energy efficient street lights

It's simple, effective and certified.

National Carbon Offset Standard

Help us reach one million carbon neutral homes

Our aim is to have one million Australian homes opt-in for carbon neutral electricity by 2019. Why? Because we want to start a movement towards a better energy future. It’s a big challenge. And we understand that carbon offsets are just part of the solution. But every little action by each one of us makes a difference. Go Neutral is just one way we can Light The Way together.

Opt-in now

Watch the video now on what it means to opt-in.

What it means to opt-in

The EnergyAustralia Go Neutral program is available to existing residential customers now. New residential customers who sign up after 24 November 2016 or existing EnergyAustralia customers with a new account number will need to wait six months to be eligible. The program will run until 31 December 2020 when we will assess how effective it’s been and advise customers of what more we can do in the second stage of the program.

Public Disclosure Statement

*This is an indicative estimate of the number of trees needed to offset one year of emissions from an average residential household’s electricity use. For more information about this estimate see the carbon neutral frequently asked questions.

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Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.