A carbon offset unit represents the removal of one tonne of carbon dioxide equivalent (t CO2-e) from the atmosphere, or the avoidance of one tonne of emissions.
Not at all, EnergyAustralia has chosen to offer this product at no cost to our customers.
Our carbon neutral electricity product is not part of the GreenPower scheme. If you opt into our carbon neutral electricity product, then, based on your household consumption, we will fully offset the carbon emissions from the electricity you use by purchasing and cancelling eligible carbon offset units that support projects which reduce emissions.
- the United Nations according to the guidelines set out in the Kyoto Protocol, such as Certified Emission Reduction units (CERs);
- the Australian Government through the creation of Australian Carbon Credit Units (ACCUs) created in accordance with the Carbon Credits (Carbon Farming Initiative) Act 2011;
- the Gold Standard through the creation of Voluntary Emissions Reduction (VERs); and/or
- the Gold Standard through the creation of Voluntary Emissions Reduction (VERs)
- Renewable energy projects in developing countries
- Protecting native forests by reducing land clearing
- Planting trees to grow carbon stocks
- Regenerating native forest on previously cleared land
- Reducing business energy use by installing high efficiency appliances like refrigeration and fans, or energy efficient street lights
- Building soil carbon through changed farming practices such as crop stubble retention
- the emissions reductions are not double counted or would have occurred anyway
- it must be a permanent reduction in emissions
- its measurement is supported by clear evidence
- there is transparent information about the offset’s creation, methodology and monitoring
- the system the offset was created under accounts for emissions created elsewhere which nullify the offset
- the offset is verified by an independent third-party
- the offset must be registered, publically listed and traceable
- The offsets integrity principles ensure that any unit used to offset emissions as part of a carbon neutral claim under the Standard represents a genuine and credible emission reduction.
- Credible greenhouse gas measurement techniques, which ensure the emissions and emissions sources covered by a claim of carbon neutrality can be readily understood and evaluated by others
- Independent auditing every second year, to ensure emissions have been accurately measured, offset and reported
- A reasonable attempt has been made to reduce in-house emissions before using offset credits
- Genuine offsets units have been purchased and cancelled to compensate for all emissions associated with the claim
- Activities and achievements related to the carbon neutral claim are transparently reported.
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To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.