Carbon neutral is when the net greenhouse gas emissions associated with an activity are cancelled out through the purchase and cancellation of carbon offset units.
 
If you opt for carbon neutral electricity, EnergyAustralia will fully offset the emissions associated with your home electricity usage through the purchase and cancellation of carbon offset units from projects eligible under the National Carbon Offset Standard (NCOS).  

A carbon offset unit represents the removal of one tonne of carbon dioxide equivalent (t CO2-e) from the atmosphere, or the avoidance of one tonne of emissions.

EnergyAustralia is proud to offer our eligible customers carbon neutral electricity. 
 
This means for each tonne of greenhouse gas emissions associated with your electricity use, we will buy and cancel enough carbon offset units to fully offset your electricity emissions.
 
EnergyAustralia will source its offset units from a range of Australian and international offset projects, which could include renewable energy projects in developing countries or land management and tree planting in Australia.

Not at all, EnergyAustralia has chosen to offer this product at no cost to our customers.

By opting-in you are helping EnergyAustralia support eligible emission reduction projects.  
 
We do this by purchasing eligible carbon offsets units which support projects that reduce emissions, such as renewable energy projects in developing countries or land management and tree planting in Australia.
 
When these verified projects are operating they create carbon offset units that represent one tonne of carbon dioxide equivalent reduced. 
 
We will purchase these carbon offset units on behalf of our customers, to match the emissions released to produce your electricity – making your electricity carbon neutral.
Our data shows that the average Australian household consumes about five megawatt hours (MWh) of electricity per year and the average emissions intensity of that electricity is around one tonne of carbon dioxide equivalent (tCO2e) per MWh. On this basis, the average Australian household’s electricity usage would account for five t CO2-e each year. 
 
There is no single formula to calculate exactly how much carbon is absorbed by trees over their lifetime. It varies depending on the species and age of the tree, region it is grown, rainfall, and many other factors. 
 
Based on a Technical Report from the South Australian Department of Environment Water and Natural Resources1, Trees For Life Pty Inc. calculates that five trees will sequester around one t CO2-e over thirty years, based on their tree plantings in South Australia at a density of 1000 trees per hectare at an annual carbon sequestration rate of 6.67CO2per hectare. Source: https://www.treesforlife.org.au/carbon/carbon-facts
 
Therefore, you would need to plant around 25 trees each year and maintain them for at least 30 years to offset an average household’s annual electricity emissions.  Or you could opt to Go Neutral today.
 
1. Carbon Sequestration from Revegetation: SA Agricultural Regions: Trevor J. Hobbs, Craig R. Neumann, Merv Tucker and Katelyn T. Ryan 2013
Green Energy, which we call PureEnergy, is an electricity product we sell that has been accredited as part of the government managed GreenPower Accredited Renewable Energy scheme.  It directly supports the production of electricity from government accredited renewable sources (such as solar, wind, hydro and biomass) over and above mandatory targets.  This clean energy does not feed directly into your power supply, but is added to the electricity grid on your behalf.  You will continue to receive your electricity supply from the grid which is made up of a mix of generation sources.
 

Our carbon neutral electricity product is not part of the GreenPower scheme.  If you opt into our carbon neutral electricity product, then, based on your household consumption, we will fully offset the carbon emissions from the electricity you use by purchasing and cancelling eligible carbon offset units that support projects which reduce emissions.
Your PureEnergy plan means you are already making a difference by supporting the production of electricity from government accredited renewable sources (such as solar, wind, hydro and biomass) over and above mandatory targets. 
 
Even if you have signed up to PureEnergy, you can opt-in to the carbon neutral product at no additional cost to offset the residual carbon emissions associated with your electricity use.

 

Yes, as your account number will change when you move, you should opt-in again. We will also send you an email to see if you want to re-join the program.
If you choose to make your EnergyAustralia electricity carbon neutral, we’ll purchase and cancel carbon offset units generated from projects that reduce carbon emissions.  The number of offsets we will purchase and cancel will match the number of tonnes of carbon emissions produced from the electricity you use in your home.
 
We do this by purchasing and cancelling carbon offset units from projects that reduce emissions, such as renewable energy projects in developing countries or land management and tree planting in Australia.
 
This investment matches the emissions released to produce and deliver your electricity – making your electricity carbon neutral.
No, we will only be offsetting your home’s electricity usage.

 

EnergyAustralia will source its offset units from a range of Australian and international offset projects eligible under the National Carbon Offset Standard.
 
Accordingly, our carbon offset units will be independently approved by either:
  • the United Nations according to the guidelines set out in the Kyoto Protocol, such as Certified Emission Reduction units (CERs);
  • the Australian Government through the creation of Australian Carbon Credit Units (ACCUs) created in accordance with the Carbon Credits (Carbon Farming Initiative) Act 2011;
  • the Gold Standard through the creation of Voluntary Emissions Reduction (VERs); and/or
  • the Gold Standard through the creation of Voluntary Emissions Reduction (VERs)
The types of projects could include:
  • Renewable energy projects in developing countries
  • Protecting native forests by reducing land clearing
  • Planting trees to grow carbon stocks
  • Regenerating native forest on previously cleared land
  • Reducing business energy use by installing high efficiency appliances like refrigeration and fans, or energy efficient street lights
  • Building soil carbon through changed farming practices such as crop stubble retention
Managing bushfires in Australia’s savannahs to avoid high intensity fires.
Energy Australia’s carbon neutral electricity product is certified against the National Carbon Offset Standard (NCOS), to maintain certification we must meet the Standard’s offsets integrity principles.
 
These principles are based on the offsets integrity framework for Australian Carbon Credit Units (ACCUs) as set out in the Carbon Credits (Carbon Farming Initiative) Act 2011.
 
Adhering to the principles will ensure that all offsets purchased and retired meet the following criteria:
  • the emissions reductions are not double counted or would have occurred anyway
  • it must be a permanent reduction in emissions
  • its measurement is supported by clear evidence
  • there is transparent information about the offset’s creation, methodology and monitoring
  • the system the offset was created under accounts for emissions created elsewhere which nullify the offset
  • the offset is verified by an independent third-party
  • the offset must be registered, publically listed and traceable
  • The offsets integrity principles ensure that any unit used to offset emissions as part of a carbon neutral claim under the Standard represents a genuine and credible emission reduction.

 

No. How the carbon neutral electricity works is we purchase and cancel carbon offset units in order to fully offset carbon emissions produced from generating and supplying the electricity you use in your home.
 
This means that although your electricity is not 100% renewable, the emissions released to produce and deliver your electricity have been compensated through offset projects that may include, installation of renewable energy in developing countries, change in land management practices and tree planting here in Australia.
The National Carbon Offset Standard (NCOS) sets the rules for measuring, reducing, offsetting and reporting emissions as required to make a carbon neutral claim for organisations, products and services, buildings and precincts. 
 
The Australian Government’s Carbon Neutral Program certifies organisations, products and services as carbon neutral against the requirements of the Standard. 
 
As a certifired member of the Carbon Neutral Program, Energy Australia is proud to offer its customers the option to purchase carbon neutral electricity. This means for those customers who choose to take up the option, we must follow stringent requirements for measuring, reducing, reporting and offsetting our customers carbon emissions.
 
Carbon neutral claims made against the NCOS must meet several core requirements, including:
  • Credible greenhouse gas measurement techniques, which ensure the emissions and emissions sources covered by a claim of carbon neutrality can be readily understood and evaluated by others
  • Independent auditing every second year, to ensure emissions have been accurately measured, offset and reported
  • A reasonable attempt has been made to reduce in-house emissions before using offset credits
  • Genuine offsets units have been purchased and cancelled to compensate for all emissions associated with the claim
  • Activities and achievements related to the carbon neutral claim are transparently reported.

 

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What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

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How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.