Great savings, with a guaranteed discount off your total energy bill for 12 months.

Benefits of Total Plan

Our Total Plan is great value for your energy needs with a discount off your total energy bill, not just the usage rates. Guaranteed, every time you pay. And these energy rates (usage and supply charges) are fixed for 12 months.


  • Guaranteed discount off your total energy bill
  • Energy rates are fixed for 12 months (other fees and charges may vary)
  • 100% carbon neutral electricity for no extra cost when you opt in
  • Manage your energy accounts online with My Account 
  • No lock in contract and no exit fees

Wondering where all the bigger discounts went? 

With Total Plan, your discount is off both the usage and daily supply charges (we call it your total energy bill), and after solar credits, if applicable. Previously, only your usage charges were discounted and only if you paid on time. Now, you get the discount, guaranteed, every time on every bill. Want more info? See our short animated explainer.

How our Total Plan works

Electricity and gas bills are made up of daily supply and energy usage charges. With Total Plan, these charges are fixed for 12 months. You’ll also receive a guaranteed discount off these charges, after solar feed-in tariffs (if any) every time you pay. Any other fees and charges (incl. solar feed-in tariffs and GreenPower) may vary. If you’re a solar customer, you’re eligible for the applicable solar feed-in tariff rates, which can change during your benefit period. There are no exit fees with our Total Plan.

More information

Total Plan is available to eligible residential customers in ACT, NSW, Queensland (electricity only), SA and Victoria. Please refer to our Basic Plan Information Documents (BPID) or Energy Fact Sheets for more details. For more information go to our frequently asked questions.