Helping our customers in New South Wales and Queensland who are affected by bushfires

Helping Hand

Our heart goes out to all the families and friends across New South Wales and Queensland whose lives and homes have been impacted by these devastating fires.

If you’ve been impacted by bushfires, please know that we’ve put a temporary ‘freeze’ on bills for our residential and small business customers.

You don’t have to do anything. We’ve applied these measures automatically. The last thing you want to worry about is your power bills.

Our EnergyAssist support team is providing priority assistance to customers who have lost their homes or have been evacuated. Customers can reach us on 1800 120 084 or send us a direct message via Facebook and Twitter.

We encourage customers who need a continuous supply of power for their life support equipment to have their back-up plans ready to go in the event there is a power loss tomorrow, and to contact us with any questions. 

Please take care and stay safe.