For our customers in Victoria

Find everything you need to know about the rate change from 2 January 2018 – Why rates change, what your new rates are, how much your bills may change by, plus more.

If you live in Qld, NSW, ACT or SA and would like information on rate changes, learn more here.

Switched to our Secure Saver or Business Rate Fix plan?

If you answered ‘yes’ you’ve made a great choice.

Your rates will not change and will not be listed in our My Rates portal, so there’s no need for you to log in. Our My Rates page is just for customers experiencing a price change on 2 January 2018.

Please enter your details to see your rates.

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Retrieving your rates...

Your new rates for your property at can be viewed below.

Your new rates will apply from for the energy you were on as at . If you’ve since changed your energy , you’ll be able to come back on 1 January 2018 to see your applicable rates.

Electricity rates
Gas rates

Current rates for your Energy Plan

Applicable Charges
Price excl. GST
Price incl. GST

New rates effective for your Energy Plan

Applicable Charges
Price excl. GST
Price incl. GST

Please note: The pricing structure of your rates has changed. The usage values and/or the number of rows on your 'Current' rates table will differ to your 'New' rates table. - this isn't an error.

We value your privacy. Your personal details will be used in accordance with EnergyAustralia's Privacy Policy.

Your questions, answered.

Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include: 

  • Wholesale costs – to purchase electricity and gas from generators and producers 
  • Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy 
  • Retail costs – charged by us for servicing and billing your account 
  • Other costs – incurred by us to comply with government schemes such as the Renewable Energy Target

To find out more, take a look at our video, ‘How energy gets to you’.

Most energy retailers review their rates annually: 

  • in Victoria rate changes usually occur in January 
  • in Queensland, New South Wales, ACT and South Australia they tend to happen in July

This year, your rates will change on placeholder, unless you've recently signed up to our Secure Saver energy plan.

The amount your bill will actually change by will depend on your usage, the energy plan you're on and the distribution area you live in.

For an average placeholder in your area, we estimate the change to your bill may be around $placeholder (incl. GST) more per week for placeholder.

The estimates is provided as guide only and is based on a placeholder EnergyAustralia customer in your area with an average usage of placeholder placeholder per annum and excludes benefits such as discounts applied to bills. The actual change to your bill may differ.

The amount your bill will actually change by will depend on your usage, the energy plan you're on and the distribution area you live in.

For an average placeholder in your area, we estimate the change to your bill may be around $placeholder (incl. GST) more per week for electricity and $placeholder  (incl. GST) more per week for gas.

These estimates are provided as guide only and are based on a placeholder EnergyAustralia customer in your area with an average usage of placeholder electricity per annum and average usage of placeholder gas per annum and excludes benefits such as discounts applied to bills. The actual change to your bill may differ.

You’ll be able to see your new rates on your first bill issued to you from placeholder.

Often a proportion of the energy we use is wasted. By changing some habits, you may be able to reduce the wastage. Check out our tips on how to save energy, time and money: 

Thank you for choosing EnergyAustralia.

Rate changes are generally influenced by various costs such as those described above (refer to 'Why do energy rates change?').

We generally change our rates in January each year to reflect changes to these costs.

We know you may not have received your first bill from us as yet however, your bill will contain your current rates and the new rates that apply from placeholder.

We understand that sometimes you need help and a little flexibility with your energy bills.

Please call our energy assist team on 1800 558 643 (Monday to Friday, 8am–5.30pm AEDT) and we’ll be happy to help.

Yes. Whilst no one likes a price increase, the good news is that GreenPower decreases from 8.47c/kWh (Incl. GST) to 4.95c/kWh (Incl. GST) on 2 January 2018.

No. The Solar feed-in tariff remains unchanged at PLACEHOLDER (excl. GST).

By opting in to “Go Neutral” it can be - and it won’t cost you an extra cent.

Here's how it works*:

  • We will offset 100% of the carbon emissions produced by your home's electricity, at no additional cost to you
  • Offset units will be purchased from Australian and international off-set projects

Find out more and opt-in 

No, there will be no changes to our retail fees.

If you’re looking for better value and security, our Secure Saver plan may be right for you. 

Secure your energy prices for two years today with: 

• Fixed energy usage rates
• Fixed daily supply charges
• Fixed discounts, our best in market, when you pay on time

Plus, if our market energy prices go down, yours will too automatically to the lower price, and your discount will stay fixed. And at the end of the plan, we’ll recommend the best new plan for you.

Not available in all areas. Conditions and some exclusions apply. Offer ends 31 January 2018.


Find out more at energyaustralia.com.au/secure
 

Preferrential or loyalty rates discontinues from 2 January 2018. This means that your PLACEHOLDER rates will be aligned to our market rates from this date.

We introduced loyalty rates to help reduce the impact of our rate rises on our loyal customers. But following that decision, we received a lot of feedback from our customers that they were still concerned about the continuous rate increases.  So, this year we replaced preferential or loyalty rates with our new Secure Saver plan specifically to assist our customers with this. We hope that our Secure Saver plan provides better value and security for our customers.

Not available in all areas. Conditions and some exclusions apply. Offer ends 31 January 2018. 

You can find out about our Secure Saver energy plan at energyaustralia.com.au/secure

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