Our gas and electricity rates for residential and business customers in Victoria are changing on 2 January 2017.  

Existing customers 
We'll send you a letter or email before 2 January 2017 to let you know what your new gas and electricity rates are.

New customers 

All of our rates will be available online from 2 January 2017. You can also contact us on 1800 001 772. 

Rates have changed for a number of reasons and don’t just affect EnergyAustralia customers. Rates are made up of a range of components such as network, metering, wholesale, retail and government green scheme costs, and we review them annually. Most energy providers in Victoria will also be reviewing their rates at this time of year.


The rate changes will not impact:

  • Customers in NSW, ACT, SA & Qld
  • Customers on the Rate Fix plan
  • Managed Builder Partners

The amount your bill will actually change by will depend on your usage, the energy plan you're on and the distribution area you live in.

You can also log in to our My Rates page with your account details, to see an average estimate of how much the change to your bills may be.

Remember, your discount percentage or rebates available to you will remain unchanged.

By following some of our energy saving tips, you may be able to save on your energy bills.

Yes. Due to the rising cost of buying accredited green scheme certificates, our rates for GreenPower are increasing from 5.5c/kWh (Incl. GST) to 8.47c/kWh (Incl. GST) on 2 January 2017.

Yes, The Victorian Government ended the Solar Bonus Scheme on 31 December 2016.

This means if you were eligible for the Transitional Feed-In Tariff (TFIT) or Standard Feed-in Tariff (SFIT) schemes, your rebates would have gone from 25c/kWh to 5.5c/kWh exc GST on 1 February 2017.

To speak to our solar team, call 1800 811 297.

Yes, The New South Wales Government has confirmed they are ending the Solar Bonus Scheme on 31 December 2016.

This means if you’re currently eligible for the NSW Solar Bonus Scheme, your rebates will go from 20c/kWh or 60c/kWh that you currently receive, to 6.1c/kWh on 1 January 2017.

To speak to our solar team, call 133 466.

The short answer is yes.

A Regular Pay plan is a convenient way to pay your energy bills. Here’s how it works:

  • you arrange to pay an instalment amount each week, fortnight or month
  • you continue to receive your bills as usual. They’ll show how well your payments are covering your actual usage and charges.
  • we check to make sure you’re not paying too much or too little, and get in touch if anything needs to change.

You can find out more about all your payment options here.

It’s important that we offer you a variety of contact options, to best suit your lifestyle.

Contact us

Monday to Friday

9.00am to 5.00pm AEST

Outside of these hours?

Self service

You can view or pay your bill, set up direct debit, regular pay, eBilling or update your contact details, you can do this online, 24/7 on your self-service portal My Account

Please contact us as soon as possible, so we can work with you to arrange an extension and/or set up a payment plan.  

If you're receiving the Life Support Concession, it's based on a calculation on your electricity rate, which means your concession amount will also change in line with the rate change.

Any other concessions will not be affected by the rate change.

Often a proportion of the energy we use is wasted. By changing some habits, you may be able to reduce the wastage. Check out our tips on how to save energy, time and money: