Our gas and electricity rates for residential and business customers in NSW, ACT, SA & Qld are changing on 1 July 2016.
We'll send you a letter or email before 1 July 2016 to let you know what your new gas and electricity rates are.
All of our rates will be available online from 1 July. You can also contact us on 1800 001 772.
Rates have changed for a number of reasons and don’t just affect EnergyAustralia customers. These are made up of a range of components such as network, metering, wholesale, retail and government green scheme costs, and we review our rates against these. Most energy providers will also be reviewing their rates at this time of year.
The rate changes will not impact:
- Customers in Victoria
- Customers on the Rate Fix plan
- Major builders
The amount your bill will actually change will depend on your usage, the energy plan you're on and which energy distribution area you're in. Your discount percentage will remain the same.
Your bill will be split (pro-rata). This means you'll pay your old rates for any portion of the billing period before the effective date and your new rates will apply to the period after. Your bill will show separate charges for those that apply before and after the effective date.
It’s important that we offer you a variety of contact options, to best suit your lifestyle.
Call us on 1800 001 772
If you want to view or pay your bill, set up direct debit, regular pay, eBilling or update your contact details, you can do this online, 24/7 on your self-service portal My Account.