Manage your account

Changed your mailing address or other contact details recently? It’s important to let us know. You must be the registered account holder to make changes.

We’ll help you set up your new account, disconnect your old place and get your new home connected. Call us if you need an urgent connection within three days.

We care about fair access to our services and offer concessions to eligible customers plus rebates for specific circumstances in some states.

You can give someone else access to your existing account. You can choose whether it’s someone who takes on joint responsibility for paying the account or who can make changes to it.

Logging a meter usage request will provide you with an historical meter data summary of your electricity usage. The easiest way to view your meter data is by logging onto MyAccount, where it is shown in dynamic charts, where it is shown in dynamic charts. Alternatively, you can log a Meter Usage Request by completing the online request form. We will then process your request and send you the data extract for the time period that you specified.