Manage your account

In just a few minutes you can register for My Account to manage all your account details in one secure place. All you need is your account number to link to your new profile.

Update your contact details

Moving house?

Changed your mailing address or other contact details recently? It’s important to let us know.

Remember, you need to be the registered account holder to make any changes.

We’ll help you set up your new account, disconnect your old place and get your new home connected.

If you need an urgent connection, or to be connected within three days, call us now.

Register an additional account holder

Register a concession

You can give someone else access to your existing account.

You can choose whether it’s someone who takes on joint responsibility for paying the account or who can simply make changes to it.

We care about fair access to our services and offer concessions to eligible customers plus rebates for specific circumstances in some states.

If you’re a concession card holder, let us know.

Switching providers?

Compare our electricity and gas plans and find the one that’s best for you.

Find a plan