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Top FAQs
You can register for My Account if you're an EnergyAustralia residential or small business customer, and the main account holder.
There are several reasons why your bill may be higher than expected – for instance, if you’ve recently been using more air-conditioning or heating, if you’ve moved to a larger house or if you’ve been spending more time at home. Check out our higher than expected bill checklist for more information.
If you don’t have a smart meter that can be read remotely, your meter needs to be read in-person. Sometimes, the meter reader might have issues accessing your meter (for example, if you have a locked gate or a dog in the yard). In these cases, we may have to use an estimation of your energy usage. The estimate is based on your property's previous usage pattern. For those of you with meters that are hard to access, estimates mean we can keep up regular bill cycles without asking you to stay put to provide access for each scheduled reading and without you having to pay for special readings.
If you’ve received an estimated bill and you don’t have a smart meter or solar power, then you can submit your own meter reading. Once we receive your reading, we’ll calculate a revised bill and send it to you.
We need to arrange a meter read at least once every 12 months. If your meter hasn’t been read in the last 12 months, you will need to Contact us | EnergyAustralia so that we can organise a suitable time for your meter to be read.
If you need more time (up to 4 weeks) to pay your bill, you can set up a payment extension via:
- My Account
- The EnergyAustralia mobile app
- Phone – call us on 133 466 and follow the prompts
If you set up your extension via My Account or the EnergyAustralia app, you will be able to select your new payment date. If you request a payment extension via the online form, a new due date will be determined for you.
If you’re having greater difficulty paying your bill and would like to discuss your options, you can get in touch with us via live chat.
Once you’ve logged into My Account:
- Select Bill & payments from the main page
- Select Bill & payment history
- Choose the bill you’d like to view
- Select Download bill
- Open PDF, view and save
Depending on your individual circumstances and which state you live in, you may be entitled to a concession on your electricity and/or gas account. See our summary of the different concessions available to residential customers in each state and the relevant state government websites that contain more information on these concessions.
Our energy saving big ideas outlines the many ways you can cut your bills and minimise your impact on the environment. Check out our Blog.
On the My Account main page (once logged in) go to Profile and select Contact Details. Update your details and select Save Changes. Your changes will be updated right away.
We want your move to be as easy and hassle-free as possible. Contact us or see our Moving house page for more information about booking your move with us. When you move home, your payment BPAY details and direct debit arrangements change too, so don't forget to update them.
