You’re one step away from making a real difference
Opt-in at any time and we’ll offset the carbon emissions from your home’s electricity, at no cost to you.
Offsetting starts when you’ve had the same account with us for six months.
Fill in your details to opt-in.
There is no charge to you for opting into Go Neutral.
Go Neutral is only available to residential electricity accounts on an EnergyAustralia electricity plan (“Eligible Accounts”).
Go Neutral is a separate option and does not form part of your electricity plan terms and conditions.
Once you opt-in to Go Neutral, we will offset the carbon emissions from your electricity consumption under your electricity plan on your Eligible Account:
- on and from the date you opt-in, if you are an existing EnergyAustralia customer and you have had an account with us for at least 6 months; or
- on the 6 month anniversary of the date your new EnergyAustralia account is or was established with us
If you move premises or your EnergyAustralia account number changes due to other changes made on your account, the Go Neutral option on your account will be cancelled and you will need to opt-in again to Go Neutral.
We will let you know in advance if we withdraw Go Neutral.
We will send you information about Go Neutral by email.
You can opt out of Go Neutral at any time by contacting us and your account will cease being carbon neutral from that day.
We may vary the terms of the Go Neutral option by posting updated Terms and Conditions on our website. We will give reasonable notice of any changes that have a detrimental effect on customers who have already signed up to Go Neutral.