Carbon neutral is when the net greenhouse gas emissions associated with an activity are cancelled out or negated through the purchase and cancellation of carbon offset units.
If you opt-in for carbon neutral electricity, we’ll fully offset the emissions associated with your home electricity usage through the purchase and cancellation of carbon offset units from projects eligible under the National Carbon Offset Standard (NCOS).
Our video explains what it means to opt-in to Go Neutral.
Not at all. We’ve chosen to offer Go Neutral at no cost to you, so you can easily opt-in to make a difference. We’re covering all the costs and administration involved and don’t pass them on to you.
A carbon offset unit represents the removal of one tonne of carbon dioxide equivalent (t CO2-e) from the atmosphere, or the avoidance of one tonne of emissions.
At EnergyAustralia, our carbon neutral product is called Go Neutral.
Through Go Neutral, we source offset units from a range of Australian and international climate action projects.
The National Carbon Offset Standard (NCOS) sets the rules for measuring, reducing, offsetting and reporting emissions, so that organisations like ours can make a carbon neutral claim.
When you opt-in to Go Neutral, we follow a set of requirements for measuring, reducing, reporting and offsetting your carbon emissions from your home electricity, according to the Standard.
Carbon neutral claims made against the NCOS must meet certain criteria, including:
- Credible greenhouse gas measurement techniques, which ensure the emissions and emissions sources covered by a claim of carbon neutrality can be understood and evaluated
- Independent auditing every second year, to ensure emissions have been accurately measured, offset and reported
- A reasonable attempt has been made to reduce in-house emissions before using offset credits
- Genuine offsets units have been purchased and cancelled to compensate for all emissions associated with the claim
- Activities and achievements related to the carbon neutral claim are transparently reported.
Fossil fuel power plants burn carbon fuels such coal, oil or gas to generate steam that drives large turbines that produce electricity. Burning carbon fuels produces large amounts of carbon dioxide, which is harmful to our environment and increases the effects of climate change.
We calculate how much carbon dioxide your home’s electricity emits into the atmosphere and pay and purchase carbon offsets from a climate action project to remove the equivalent amount of carbon dioxide from the atmosphere.
If you’re a new customer, you can easily opt-in for carbon neutral electricity when you choose your new plan. After six months of being with us, we’ll automatically start offsetting your household electricity emissions.
Our National Carbon Offset Standard Public Disclosure Statement outlines our calculations for residential electricity carbon neutrality.
Renewable energy resources generate little to no carbon as they produce energy from natural resources that don’t run out, like solar (sun) and wind. Carbon offsetting involves investing in projects that prevent or reduce emissions being released. In our electricity example, we calculate the emissions from your home electricity use and purchase the equivalent amount of carbon offsets to neutralise your electricity emissions – making your electricity use carbon neutral.
We support climate action projects accredited under the National Carbon Offset Standard (NCOS).
You’ll be helping support climate action projects such as:
- Forest regrowth in Australia
- Energy efficiency in India
- Greenhouse gas containment in Brazil
- Savanna fire management in Australia
When you opt-in, you’ll receive regular updates about our carbon neutral activities including offset projects both in Australia and overseas.
At this stage we’re offsetting emissions associated with your home’s electricity only.
At this stage we’re offsetting emissions associated with residential customers’ electricity, not business customers.
If you move home, you’ll need to take the simple step to opt-in again with your new electricity plan, at no extra cost to you. This is because you’ll have a new account number when you move home.
Our purpose is to lead and accelerate the clean energy transformation for all. We believe any decision we make or any project we do should be socially and environmentally acceptable.
Listening to our stakeholders, minimising our impact on the environment, working safely and providing economic opportunities for local businesses and workers are just some of the things we do so our operations are sustainable.
Our parent company CLP Group has strict sustainability principles governing how all its businesses, including EnergyAustralia, should operate sustainably.
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We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.