Are you receiving your concession?

If not, complete your details in the form below, or register for My Account in just a few minutes, and use our express form to update your concession details.  My Account allows you to manage all your account details in one secure place.

Register for My Account

Save time and money

Before you update your concession details, you’ll be asked which state or territory you live in. We’ll then show you a list of eligible concession cards for that area.

Next, tell us your concession card number and which account to update.

Fast and secure

The form will ask if you give consent to the relevant authorities so they can crosscheck your details. The name on the account will need to match the name on your concession card, and a concession can only be registered for your primary residence.

As long as everything is in order, your account should be updated within five working days and will be reflected on your next bill.

Type of concession card we accept

To determine eligible concession cards for your account, select the state for the address where your utilities are supplied.

Eligible concession cards for ACT electricity accounts are:

  • DVA Gold Card
  • DVA Gold Repatriation Health Card - EDA
  • DVA Gold Repatriation Health Card - TPI
  • DVA Gold Repatriation Health Card War Widow/War Widower
  • DVA Pensioner Concession Card
  • Health Care Card
  • Pensioner Concession Card

Please note, your concession benefit can apply only to an electricity account, not a gas account.

Eligible concession cards for NSW electricity accounts are:

  • DVA Gold Card
  • DVA Gold Repatriation Health Card - EDA
  • DVA Gold Repatriation Health Card - TPI
  • DVA Gold Repatriation Health Card War Widow/War Widower
  • DVA Pensioner Concession Card
  • Health Care Card
  • Pensioner Concession Card

Please note, your concession benefit can apply only to an electricity account, not a gas account.

Eligible concession cards for QLD electricity accounts are:

  • Centrelink Health Care Card
  • DVA Gold Repatriation Health Card
  • DVA Gold Repatriation Health Card War Widow/War Widower
  • DVA Pensioner Concession Card
  • Pensioner Concession Card
  • Queensland Government Seniors Card

Please note, your concession benefit can apply only to an electricity account, not a gas account.

Unfortunately, due to South Australian regulations you can not register your concession card details here.

If you are eligible for a concession, once you have received your first bill from EnergyAustralia, you can register your concession details by contacting the Department for Communities and Social Inclusion (DCSI) concessions hotline directly on 1800 307 758, emailing concessions@sa.gov.au, or applying online at the Government of South Australia website.

Eligible concession cards for VIC energy accounts are:

  • DVA Gold Card
  • DVA Gold Repatriation Health Card - EDA
  • DVA Gold Repatriation Health Card - TPI
  • DVA Gold Repatriation Health Card War Widow/War Widower
  • DVA Pensioner Concession Card
  • Health Care Card
  • Pensioner Concession Card

Apply your concession to your account

Fill out the form below with your details to receive your concession.

Provide or update concession details

Account holder details

Are you listed on the account?

If you are not listed on the account, you will need to get a registered account holder to complete this form or contact us directly.

*
*
Date of birth
*
*
*
*
*

Please enter the details for the address at which your selected utilities are supplied.

Address
* Start typing below to find your address.
Please use the form below to enter your full address.

Utility

Please select the utility you are registering concession details for and enter your account number. You will find your account number on your bill.

*

Register your concession card details

*
*
Date of issue
*
*
*

Identification Details

*
*

I authorise:

  • EnergyAustralia can use the Centrelink Confirmation eServices to verify my details and concession card status to confirm my eligibility for relevant concessions or rebates;
  • the Australian Government Department of Human Services (known as 'the Department') to provide the results of that enquiry to EnergyAustralia.

I understand that:

  • I allow information to be transferred between the Department and EnergyAustralia to perform these checks, including the disclosure of my personal information such as name, address, payment and concession card type and status;
  • My consent remains valid while I'm a customer with EnergyAustralia, unless I withdraw it by contacting EnergyAustralia or the Department;
  • I can provide proof of my details to EnergyAustralia so my eligibility can be determined; and
  • If I withdraw my consent or don't provide proof of my details, I may not be eligible for concessions/rebates provided by state government bodies.

We value your privacy. Your personal details will be used in accordance with EnergyAustralia's Privacy Policy.

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEDT

Access our FAQs

Chat with us online.

Our energy experts are here to answer any questions you may have.

Live chat

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEDT

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.