What we offer

We’re pretty easy going at EnergyAustralia. But we have three core values. They define what we do and how we do it. Stating our values is one thing. But acting on them – that’s what we think is really important. So we make sure our values are not just about words in a policy document, but about how we act and behave. Every day in everything we do. 

Our values define everything we do

  • We know our customers; what they need and value
  • We consider the customer in every decision
  • We get the detail right and give our customers what we promised
  • We take the hassle out of customers' lives
  • We treat customers as we would like to be treated ourselves
  • We aim to make every customer an advocate of EnergyAustralia
  • We do not compromise on safety
  • We act with integrity and comply with the law 
  • We communicate openly and honestly, and listen to our stakeholders 
  • We weigh the impact of our decisions on returns, the environment and communities 
  • We treat others with fairness and respect 
  • We are accountable and take responsibility for our actions 
  • We never stop looking for new ways to improve 
  • We innovate, turning opportunity to advantage
  • We go after change with enthusiasm and passion
  • We recognise change is hard, and support our stakeholders through it 
  • We are genuine in seeking and giving feedback
  • We drive high-performance by setting the right priorities