My Account is currently unavailable

Important information for existing customers about energy bill support.

There’s no need to wait on the phone – find all you need to know about the Energy Bill Support Rebate.

My Account is currently unavailable.

Due to scheduled maintenance, My Account will be back up and running from 02:00am AEDT on Sunday 3 December 2023.
We apologise for any inconvenience.

There are still a number of online self-service options available to you:

Pay a bill

If you would like to pay a bill, please go directly to our Payments page.

Online switching or moving

Online forms

There are also account maintenance forms on our website to: