My Account is currently unavailable

Important information for existing customers about energy bill support.

Queensland and NSW customers may be impacted by a power outage due to Cyclone Alfred. If you're a customer with life support equipment at your home, please follow your outage plan, or call 000 if it's an emergency. Find out more about getting support if you need it on our blog.

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My Account & Website Maintenance:

My Account is currently unavailable.
Due to scheduled maintenance, My Account will be back up and running from 06:00AM AEDT on Sunday 27 April 2025.
We apologise for any inconvenience.

There are still a number of online self-service options available to you:

Pay a bill

If you would like to pay a bill, please go directly to our Payments page.

Online switching or moving

View electricity and gas plans

Book your move online

Online forms

There are also account maintenance forms on our website to:

Update account details