100% carbon neutral electricity at home for no extra cost

Want to do something to help the environment? Here’s one simple thing you can do to make a real difference. And it won’t cost you an extra cent. Whilst we strive towards a better energy future, we’re offering our customers 100% carbon neutral electricity at home.

To offset the carbon emissions associated with your household electricity you would have to plant around 25 trees each year.*Here's how it works

Be part of it

Go Neutral is for residential electricity customers who’ve been with us for six months. If you’re new join now, by opting in today and when six months rolls around we’ll automatically put you on the program. It’s so simple. It only takes a few minutes and one click.

EnergyAustralia helps you to make your electricity at home carbon neutral by purchasing carbon offset units from a range of Australian and international offset projects which can include:

  • renewable energy projects in developing countries
  • land management
  • tree planting in Australia and more
  • It's simple, effective and certified

Help us reach one million carbon neutral customers

Our aim is to have one million customers opt in to Go Carbon Neutral by the end of 2020. Why? Because we want to start a movement towards cleaner, more affordable energy. It’s a big challenge. And we understand that carbon offsets are just part of the solution. But every little action each one of us takes makes a difference. Go Neutral is just one way we can Light The Way together.

Join the 1 million movement

The following terms and conditions apply to the EnergyAustralia Go Neutral option:

  • The Go Neutral option is only available to residential electricity accounts on an EnergyAustralia electricity plan (“Eligible Accounts”). 

  • Go Neutral is a separate option and does not form part of your electricity plan terms and conditions.

  • There is no charge to you for opting into the Go Neutral offer.

  • Once you opt-in to Go Neutral, we will offset the carbon emissions from your electricity consumption under your electricity plan on your Eligible Account: 

    • on and from the date you opt-in, if you were an existing EnergyAustralia customer as at 24 November 2016; or

    • on the 6 month anniversary of the date you joined EnergyAustralia, for customers who sign up to a new eligible EnergyAustralia electricity plan on and from 24 November 2016.

  • The Go Neutral option will end and be removed from customers’ accounts at 11:59pm AEDST on 31 December 2020 (unless EnergyAustralia extends it by notice published on our website).

  • If you move premises or your EnergyAustralia account number changes due to other changes made on your account, the Go Neutral option on your account will be cancelled and you will need to re-join. 

  • We will send you information about Go Neutral by email.

  • You can opt out of Go Neutral at any time by contacting us and your account will cease being carbon neutral from that day.

  • We may vary the terms of the Go Neutral option by posting updated Terms and Conditions on our website. We will give reasonable notice of any changes that have a detrimental effect on customers who have already signed up to Go Neutral.

Any questions?

Check out some frequently asked questions about Go Neutral.

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