What do I have to do to earn anniversary Points?

Important information for existing customers about energy bill support.

We're aware of a technical issue impacting a small number of users access to their online MyAccount. We thank you for your patience while we work to resolve this as quickly as we can. If you need further assistance, please contact us.

Hide message

To earn 2,000 bonus Points for each service anniversary of your EnergyAustralia account, you need to :

Have signed up to a Gas and/or an Electricity plan (whether a Fixed Rate plan, a Flexi Saver Plan, or an Anytime Saver plan).
Link your EnergyAustralia and Velocity account on your EnergyAustralia ‘My Account’ page.
Agree to receive your bills and correspondence by email on your EA ‘My Account’ page
Agree to pay your bills by direct debit on your EnergyAustralia ‘My Account’ page.