There are several reasons why we may give refunds, such as an over payment.

All refund requests will be subject to a manual review before a refund is processed.

Refunds will be processed back to you using the same method and details you used to make the payment. We may refund you via a different method in certain circumstances as requested by you.

We can’t provide refunds in cash or cheque.

Below is an estimated timeframe on when you may receive the refund once we have approved it:

  • Electronic Funds Transfer (EFT): 3‐4 business days
  • Credit Card: 48 hours

To request a refund, please contact us. If you have a credit on your energy account and you’re not on a payment plan, a refund request can be made through My Account.