There are a number of reasons why we may give refunds, such as an over payment or a payment
All refund requests will be subject to a manual review. If we investigate a refund request and
decide that the charge is valid, then we won’t provide a refund.
Unless you tell us otherwise, refunds will be processed back to you in the same way you made the
Below is an indicative timeframe on when you may receive the refund once we have approved it:-
- Cheque: 7‐10 business days
- EFT: 3‐4 business days
- Credit Card: 48 hours
We are not able to provide refund in cash.