FF&Y/Employee Discount plan

What is the Family and Friends offer?

The offer is designed for the family and friends of EnergyAustralia employees (permanent and maximum term) who live in Victoria, New South Wales, South Australia or Queensland. The offer provides access to exclusive discounts when residential customers pay on time.

What are the benefits of the Family and Friends offer?

The Family and Friends offer provides exclusive discounts when you pay on time. At the time of publishing, the discounts offered in each state are more competitive than any other EnergyAustralia offer currently available in the market.

  • Best discount guarantee
  • Carbon Neutral benefit
  • VIP service
  • Available with solar (via phoning our contact centre only) and Greenpower options
  • In Victoria, New South Wales and Queensland, there are two plans to choose from: Secure Saver or Flexi Saver.
  • In South Australia and ACT, the offer is Flexi Saver – Home plan

Secure Saver benefits

  • Competitive discount off our market usage rates when you pay on time
  • No price rises for two years with fixed usage rates and daily supply charges
  • Two year benefit term
  • If our market rates go down, yours will go down automatically too

Flexi Saver benefits

  • Competitive discount off our market usage rates when you pay on time
  • One year benefit term
  • No lock in contact
  • No exit fees

What is the best discount guarantee?

Every quarter EnergyAustralia will review the current deal to ensure it's better than the best in-market, generally available discounts (excluding corporate and limited/targeted offers and campaigns).

Both new and existing Family and Friends customers are eligible. Updates to their plan will occur automatically once the quarterly review process commences on 30 September 2017.

Are there any exit fees on this plan?

There are no exit fees on the residential Flexi Saver plan.

There is a $22 exit fee on the residential Secure Saver plan.

Why are the discounts different for each state?

Discounts vary based on the network charges and tariffs relative to each state. Our Family and Friends discounts vary in the same way that our residential discounts do, reflecting state-by-state cost variations.

Why can I see a better discount than the Family and Friends discount?

From time to time, we may have corporate or limited/targeted offers or campaigns available in the market with a better discount than Family and Friends. The best discount guarantee ensures the current Family and Friends discounts for new and existing Family and Friends customers are better than the best in market, generally available discounts (excluding the corporate and limited/targeted offers and campaigns).

How to take up the offer

How do my family and friends sign up for the offer?

To sign up to the exclusive Family and Friends Flexi Saver offer, simply visit the dedicated website (energyaustralia.com.au/familyandfriends) or call 1800 049 503 between Monday to Friday, 8am to 6.30pm EST).

To sign up to the exclusive Family and Friends Secure Saver offer, simply visit the dedicated website (energyaustralia.com.au/familyandfriendssecuresaver) or simply call 1800 049 503 between Monday to Friday, 8am to 6.30pm EST).

Be sure to share your unique offer code so your family and friends can prove their eligibility.

Velocity

Am I eligible to receive Velocity Frequent Flyer sign up Points when I am on the Employee Discount plan?

No, as an existing customer on the Employee Discount Plan you are not eligible for the Velocity Frequent Flyer sign up Points offer. The Velocity sign up Points offer is only applicable to new customers on the Anytime Saver Plan with Velocity benefits. For full eligibility criteria to receive Velocity benefits, refer to the Terms and Conditions of the EnergyAustralia Velocity program.

Am I eligible to receive the Velocity Frequent Flyer sign up Points when I am on the Family, Friends and You (FF&Y) Discount plan?

No, as an existing customer on the Family, Friends and You Discount Plan you are not eligible for the Velocity Frequent Flyer sign up Points offer. The Velocity sign up Points offer is only applicable to new customers on the Anytime Saver Plan with Velocity benefits. For full eligibility criteria to receive Velocity benefits, refer to the Terms and Conditions of the EnergyAustralia Velocity program.

How do I sign up to obtain the benefits associated with the Velocity program?

As a new customer or if you're bringing a new fuel account to EnergyAustralia, you can sign up for the Anytime Saver plan with Velocity benefits by contacting the FF&Y sales team. Existing customers cannot plan switch to the Anytime Saver plan with Velocity benefits, to receive Velocity sign up Points.

If you're an existing EnergyAustralia customer on any plan, and seeking to obtain the benefits associated with the Velocity program, please log onto your My Account and follow the prompts under the Velocity tab to link your Velocity membership with your EnergyAustralia account, and sign up to the other eligibility criteria including direct debit, eBill and eCorrespondence.

How long does it take to receive the benefits associated with the Velocity program?

For new customers or new account sign ups to Anytime Saver plan with Velocity benefits, the Velocity sign up Points will be added to your Velocity member account within 10 business days after the first bill is sent.

For existing customers who link their EnergyAustralia account with their Velocity membership, your $100 voucher should be issued via email within 10 business days. This offer ends 22 February 2018.

Velocity anniversary Points will be issued in the month of your anniversary date with EnergyAustralia, as long as you continue to fulfil the eligibility criteria. For full eligibility criteria to receive Velocity benefits, refer to the Terms and Conditions of the EnergyAustralia Velocity program.

If you haven't received anything after the allocated time, please call us on 133 466.

Sponsorships

What is EnergyAustralia's benefit in the Sydney Opera House and MCG partnership

By working alongside two of Australia's most loved and recognised icons, EnergyAustralia has the opportunity to demonstrate our commitment to helping customers meet their sustainability targets.

We want to lead the industry in developing reliable, affordable and cleaner supplies of energy for all Australians. While the innovative solutions developed for the Sydney Opera House and MCG will help meet their carbon neutral 2023 target, we hope these innovations can be adopted by other customers.

Does EnergyAustralia have future endeavours to partner with more Australian icons?

Yes. We will announce further initiatives and endeavors once they are formalised.

Rate change (NSW, SA, QLD, ACT and Vic)

Where can I find out about rate changes in each state?

You can view information about all rate changes on the EnergyAustralia website.

Technical difficulties

Why is my code not working?

If an offer code has recently been requested it can take up to five business days for the code to become active in our system. If you, your family member or friend would like to take up this offer sooner, you can contact our FF&Y team on 1800 049 503. If after five business days the offer code is still not working, please email ffy@energyaustralia.com.au or call 1800 107 928 to confirm the offer code is valid.

The website doesn't look right on my computer, is there a problem?

The Family and Friends website has been built for all new browsers and displays best in Chrome, Firefox or Internet Explorer 10 and above. If you're having problems with the link, please try accessing the page from a more updated browser or get in contact with the team to help with your query.

Still have a question?

Contact us

Call: 1800 107 928

Text: 0428 796 786

Email: ffy@energyaustralia.com.au