Family and Friends Plan

What is the Family and Friends Plan?

The plan is designed for the family and friends of EnergyAustralia employees who live in ACT, New South Wales, Queensland, South Australia or Victoria^. Family and friends have access to the Family and Friends Plan with exclusive guaranteed discounts on electricity and gas. The offer is available on any home used for residential purposes where the supply address is in an area serviced by EnergyAustralia.

What are the benefits of the Family and Friends Plan?

The Family and Friends Plan provides exclusive guaranteed discounts on market energy charges. At the time of publishing, the discounts offered in each state are more competitive than any other EnergyAustralia offer currently available in the market.  

Benefits of the Family and Friends Plan include:  

  • We’ll automatically offset the emissions associated with your home energy usage through our Go Neutral product, when you sign up   
  • VIP service  
  • Guaranteed discount off your energy charges for 12 months 
  • Better discounts than our in-market discounts 

Are there any exit fees on this plan?

There are no exit fees on the Family and Friends Plan.

What is the VIP service?

The Family Friends & You (FF&Y) team is there to help you with any issues you may be experiencing with your energy account(s). Complete the online form and one of our FF&Y team will be in touch. Alternatively call on  1800 049 503 (Monday to Friday, 8.00am to 7.00pm AEST). 

Why are the discounts different for each state?

Discounts vary based on the network charges and tariffs relative to each state. Our Family and Friends Plan discounts vary in the same way that our residential discounts do, reflecting state-by-state cost variations.

How to take up the offer

How do my family and friends sign up for the offer?

To sign up to the exclusive Family and Friends Plan simply visit the dedicated website or call 1800 049 503 (Monday to Friday, 8.00am to 7.00pm AEST). 

Be sure to share your EnergyAustralia email address so your family and friends can prove their eligibility. 

Go Neutral

Do I need to opt-in to Go Neutral to offset my home energy usage?

No, you don’t need to opt-in to Go Neutral for your home energy. We’ll automatically offset the emissions associated with your home energy usage through our Go Neutral product, when you sign up to our Family and Friends Plan.

Rate change (ACT, NSW, QLD, SA and Vic)

Where can I find out about rate changes in each state?

You can view information about all rate changes in Vic and all other states such as ACT, NSW, QLD and SA.

Technical difficulties

The website doesn't look right on my computer, is there a problem?

The family and friends website is designed to work seamlessly with modern browsers, and it is optimised for the best performance on Chrome, Firefox, and Microsoft Edge. If you're experiencing difficulties with the website's functionality, we recommend trying to access the page using an updated browser. Alternatively, you can contact our FF&Y team for assistance with your query.

Still have a question?

Contact us

Call: 1800 049 503 (Monday to Friday, 8.00am to 7.00pm AEST) 

Email: ffy@energyaustralia.com.au

^Gas not available in Queensland.