Our code of conduct and values 

Put simply, our suppliers are our partners. You are critical to ensuring that we deliver affordable and sustainable energy solutions to our customers.

At EnergyAustralia we hold three overarching values:

Our customers are our priority

We always aim to do the right thing

We lead change

Procurement is an opportunity for us to have a positive impact across communities by supporting local and Indigenous businesses where we can.  We ensure that we procure responsibly and from suppliers who share our values – and take every action to build sustainable and valuable relationships with our suppliers.

Our Supplier Code of Conduct sets out our expectations in relation to Ethics and Business Conduct, Respect for People, Responsible Environmental Stewardship, Care for Communities and Customers and Privacy. It also details our whistleblowing service.

Modern slavery

At EnergyAustralia, not only are we working towards the transition to cleaner energy for all, but we also believe in a fair, equitable world for all.  

Our approach to fairness and equity is reflected in our customer service standards, the people we employ and the suppliers we choose to work with, as well as those who choose to work with us. 

We are committed participants in the global movement towards eradicating all forms of modern slavery and are committed to ensuring there is no slavery in our operations, and to fully understanding our supply chain to ensure it is slavery free. We work with suppliers to put in place a range of processes and procedures to ensure that EnergyAustralia’s supply chain does not include, condone or allow for any form of slavery, including forced labour, child labour, domestic servitude, sex trafficking, workplace abuse or human trafficking. 

Aligned with our commitment to our Supplier Code of Conduct, we will continue to assess our supply chain and operations for modern slavery risks and work on mitigating supply chain risks and remediating any operational risks.

Our latest Modern Slavery Statement outlines the important steps we are taking to protect against slavery in our operations and supply chain. 

 Reconciliation Action Plan

At the centre of our Reconciliation Action Plan is EnergyAustralia’s determination to strengthen relationships and build positive long-term connections with Aboriginal and Torres Strait Islander peoples, communities and organisations.  


Supplying to EnergyAustralia

Purchase order terms and conditions

View our Purchase Order T&Cs.

Payment terms

EnergyAustralia is a signatory to the Australian Supplier Payment Code for Small Businesses and we offer suppliers who can demonstrate that they are a small business 30-day payment terms. As part of our Reconciliation Action Plan, we have committed to 14-day payment terms for businesses who can demonstrate that they are Aboriginal and Torres Strait Islander owned businesses. Energy Australia’s standard payment terms for all other suppliers are 60 days from the end of the month from our receipt of a correctly rendered invoice.