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Key Points
- EnergyAustralia continues to work around the clock to make our generation available to supply homes and businesses.
- EnergyAustralia recognises that people face tough situations at different times in their lives. Customers experiencing financial difficulty are encouraged to reach out (small businesses dial 1800 146 749, residential customers dial 133 466).
Statement attributed to Mark Collette, Managing Director at EnergyAustralia:
“For a variety of reasons, people can find that they are unable to make ends meet. We want to help customers who may be unable to pay their energy bills through our dedicated programs, Rapid Business Assist and EnergyAssist.
“Rapid Business Assist helps our business customers though challenging times or short-term financial difficulties by individual packages, including providing access to our Cashflow Assist program, ensuring the business is on the right EnergyAustralia business plan and doing a free energy efficiency assessment to help reduce energy use.
“EnergyAssist helps residential customers in financial stress through flexible ways including payment extensions, payment plans and advice.
“Our teams are ensuring there is good supply into the system with our Jeeralang, Tallawarra and Newport gas assets remaining available.
“Mt Piper power station in New South Wales has both units in operation and continues to supply over 10 per cent of the state’s daily maximum electricity demand, despite lower coal production and deliveries than planned from its primary supplier at Springvale mine
“At Yallourn power station in Victoria, two generating units are online (of four in total). One of the remaining units is due back before the weekend and we are working hard to return another unit to service by the end of next week.
“Hallett power station will be offline for the remainder of the week due to works being undertaken by ElectraNet, South Australia’s transmission network provider.
“EnergyAustralia’s gas assets have been running seven times the volume compared with the same period last year, playing an important role of keeping the lights on for customers.
“We continue to consult with the Australian Energy Market Operator on the availability of our generating assets across Australia.”
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Supporting customers
EnergyAustralia’s EnergyAssist program means the power won’t be disconnected and debt collection activities won’t be initiated. Residential customers on the program also have access to tailored payment plans, energy audits, information on grant programs and advice on energy usage.
Through Rapid Business Assist, specialist advisors can discuss ways for EnergyAustralia’s small and medium-sized business customers to lower energy consumption, the government energy relief subsidies available, and options for tailored payment schedules.
Operators doing checks to ensure Mt Piper’s safe and reliable operation.