One of the country’s leading energy retailers, EnergyAustralia, has today announced it’s slamming the door on unannounced door knockers selling electricity and gas contracts.
February 22, 2013
By the end of March, EnergyAustralia will no longer use door-to-door sales to sign up potential customers.
EnergyAustralia’s Group Executive Manager of Retail, Adrian Merrick, said the company was leading the way when it came to axing door-to-door sales.
“The days of an EnergyAustralia representative approaching someone’s door unannounced to offer them electricity and gas contracts are over,” Mr Merrick said.
“While door knocking is an effective way of selling electricity and gas contracts and deliver us significant sales, households have made it clear that it’s something they don’t like or want.
“Door-to-door selling is our most complained about sales channel.
“The consistent feedback from consumers is that they find door knocking intrusive, and that they want to control when and how they are interacting with energy retailers.
“EnergyAustralia is determined to provide the best possible customer experience in the industry. Key to achieving our aim is listening to our customers.”
Mr Merrick said it was important all retailers were able to provide customers detailed information about electricity and gas deals but it needed to be done in a way that was acceptable to customers.
“We will continue to use other sales avenues, including our online site, to provide customers with the information they need to make an informed choice about their electricity provider,” he said.
Door-to-door sales will stop by the end of March, 2013, once the current contracts with EnergyAustralia’s doorknocking agents finish.
Mr Merrick called on other energy retailers to follow EnergyAustralia’s lead and discontinue unannounced doorknocking.
“The challenge is now there for the other energy retailers to follow EnergyAustralia’s lead,” Mr Merrick said.