January 21, 2018

Victorian households now have until 18 April to beat electricity and gas price rises for 2018 after EnergyAustralia, one of Australia’s leading energy retailers, extended its Secure Saver fixed-rate plan.

Chief Customer Officer Kim Clarke said so far more than 80,000 households across Australia had signed up to Secure Saver. The plan allows customers to avoid rises in EnergyAustralia’s prices for the next two years while maintaining their ability to benefit should tariffs fall.

“The response to Secure Saver has been fantastic. It tells us families are looking for ways to take back control of their electricity and gas bills and ease some of the pressure on household budgets,” Ms Clarke said.

“Energy prices increased in January but families can still roll back time to and fix their rates at 2017 levels. The average EnergyAustralia residential customer in Victoria could save more than $900 over the next two years by switching to Secure Saver,” she said.

Secure Saver provides Victorian customers in one package:

  • Protection from increases in EnergyAustralia’s rates for two years, while maintaining the ability to benefit if our market rates decrease
  • A 30 per cent pay-on-time discount off electricity usage rates and 18 per cent off gas usage rates, and
  • A guarantee that customers will be placed on EnergyAustralia’s best new available plan at the end of the two-year benefit period.

Access to our 2017 gas and electricity market rates through Secure Saver will end on 18 April 2018, an extension from 31 January.

“There are three things our customers tell us they want from their energy retailer; a fair deal, a hassle-free experience and control,” said Ms Clarke. “Secure Saver isn’t for everyone, but it has struck a chord with people who want the certainty of knowing their electricity and gas rates won’t rise for two years.”