EnergyAustralia’s new customer operations contact centre is now open for business, with the first of the 300 new recruits at the Geelong-based centre trained and ready to assist customers.
EnergyAustralia’s Managing Director Catherine Tanna and Executive Manager - Customer Operations, Simone Gow were joined by Victorian Premier Denis Napthine to officially open the Moorabool Street site.
The Victorian Government provided a welcomed contribution towards capital costs, recruitment and training.
Catherine Tanna, Managing Director EnergyAustralia thanked the Victorian Government for its support and financial assistance towards getting the centre operating.
“EnergyAustralia strives to provide exceptional service to our customers each and every day and the Geelong Customer Operations Contact Centre will play an integral role in our operations,” she said.
“We provide gas and electricity to 2.6 million Australian customers and when a customer phones us, for many they will be speaking with one of our colleagues in Geelong.
“EnergyAustralia is one of Australia’s leading energy retailers and we have been focused on finding the strongest candidates from the local region to provide quality sales and account support to our customers.
“We have been overwhelmed by the quality of applications we have received and we are on track to delivering on our commitment to create 300 new jobs in the region,” Ms Tanna said.
Thirty new employees have graduated from a three week training and induction course, and have begun taking customer calls this week.
Employees will be brought on progressively, with a new group joining weekly until mid November.
As part of the redesign, a designated quiet room has been built for prayer or meditation, a lactation room has been created to support return-to-work mothers, and 24 bike racks and showers have been installed to support healthy lifestyle choices.
“Diversity and inclusion are important to EnergyAustralia and our employees represent a range of ages, cultures and backgrounds,” Ms Tanna said.
Local builders and tradespeople contributed significantly to the construction and fit-out of the centre.
“Geelong is a vibrant community and we are pleased to become part of this great city and look forward to contributing to the region,” Ms Tanna said.
In 2011, the business (then known as TRUenergy) acquired EnergyAustralia retail customers from the NSW Government.
Later this year, 1.2 million customers will be transferred onto one billing systems and platform, with the Geelong Customer Operations Contact Centre playing a key role in providing the quality service customers expect.
For more information about EnergyAustralia’s new Geelong based call centre and recruitment, visit geelongjobs.energyaustralia.com.au