December 23, 2016

EnergyAustralia, one of Australia’s leading energy companies, today said it was proud to be ranked one number among energy retailers for its website in the 2016 Digital Customer Experience Index for the second consecutive year.

Greg Edye, EnergyAustralia Head of Digital said the award, from international online benchmarking and research agency Global Reviews, recognises excellence in the online customer experience.

“Choosing a new retailer can be difficult and confusing but this award reflects that the service EnergyAustralia is delivering is taking some of the hassle out of the experience,” Greg said. “We’re so pleased to win this award because it recognises the hard work that’s gone into making our website easy to use and relevant for our customers – we’re giving them a service and experience they want and value.”

To find the winners, Global Reviews assessed nine industries, measured 100 leading Australian websites and sought the views of more than 5,000 “in-market” consumers who completed 550 individual tasks and 3,000 survey questions.

Global Reviews, which has operations in Australia, the United Kingdom and Ireland, said EnergyAustralia’s website:

  • Held the top score across both desktop and mobile sites for energy, demonstrating a consistent cross-channel experience.
  • Provides the best mix of interactive features and functions to allow customers to easily compare product options.
  • Clearly explains the online sign-up process so consumers know what is required of them and can prepare accordingly.

Earlier in 2016 EnergyAustralia was rated the first-choice electricity partner for small business in an annual survey by customer satisfaction research agency Canstar Blue. The company was also named Electricity Provider of the Month three months in a row by consumer research group Roy Morgan and its Geelong contact centre was awarded best large contact centre at the Auscontact Association’s Victorian Awards night.

You can read more about the 2016 Digital Customer Experience Index here.