April 1, 2021

Leading energy retailer, EnergyAustralia, is reminding customers potentially struggling with their energy bills that support is still available despite some government assistance ending.

Chief Customer Officer, Mark Collette, said EnergyAustralia remains here to help customers concerned about the JobKeeper wage subsidy and COVID-19 supplements to welfare benefits ending.

“While some COVID-19 government relief has ended, our support for customers continues. We are here for household and business customers, just as we have been throughout the pandemic,” Mark said.

“If you are an EnergyAustralia customer and you are concerned about being able to pay your bill – please get in touch. Sooner is always better as our programs are designed to help you get back on your feet and ensure the lights are kept on,” he said.

At the pandemic’s peak EnergyAustralia had almost 24,000 customers in its EnergyAssist program which supports customers experiencing financial hardship.

Mark said the company currently has 22,000 customers in EnergyAssist, and while enrolled, residential customers have a stay-connected guarantee.

“Our EnergyAssist program means the power won’t be disconnected and debt collection activities won’t be initiated. Residential customers also have access to tailored payment plans, energy audits, information on grant programs and advice on energy usage.”

Since March last year, EnergyAustralia has developed 2,850 plans to help struggling businesses through its Rapid Business Assist program.

Specialist advisors can discuss ways to lower energy consumption and tailor payment schedules to ease the strain. If a business is in hibernation, they are supported with free disconnections and reconnections to save them money.

EnergyAustralia is proud to be the only major energy retailer in Australia who is a signatory to The Energy Charter – an initiative to support customers and unite the energy industry with the aim of delivering better service and more affordable energy for all Australians.