September 5, 2017

EnergyAustralia, one of Australia’s leading energy retailers, thanks its customers for again rating them as first-choice electricity partner for small business in an annual survey by Canstar Blue.

It is the second consecutive year that EnergyAustralia has claimed the top spot.

EnergyAustralia Chief Customer Officer Kim Clarke said that while the business had worked hard to make sure that the needs of small business were being met, there is always more to do.

“Whilst this is a great result we must be relentless in making sure each year we take it up yet another notch. We know that every dollar counts when you’re running a small business and it’s our job to make sure small businesses get the most from their EnergyAustralia service. 

“This starts from making sure our business customers are on the right plan. But it’s equally important to make sure we help our customers use less energy. Whether it’s about helping customers to adopt energy efficient lighting or energy solutions including solar and battery storage, our role is to help customers make informed decisions that work for their business situation.

“Rightly, businesses are also focused on their own business. They need the flexibility of contacting us when and how it makes sense to them. We try and make it easy for small businesses to do just that - whether a customer wants to talk to our dedicated small business team based in Melbourne or deal with us online through with our award-winning digital experience it’s all about making it easy for our customers.” 

Canstar surveyed more than 430 small business electricity consumers, asking them to assess energy retailers against criteria including value for money, customer service, online experience, payment options, and energy-efficiency tips and billing clarity.

As well as being the only retailer to receive a five-star rating for overall satisfaction, EnergyAustralia was awarded five-star ratings for customer service, billing, energy efficiency advice and self-service options.

Kim’s advice to small businesses is to “make sure that you are with an energy provider that looks after you.”  Kim said electricity costs are a major overhead and small businesses should be supported to find the right deal for them.

“We found from researching the needs of small business that many consider switching energy providers but ultimately don’t go through with a change.

“Sometimes the process of switching retailers all looks too hard.  We’ve made a commitment to getting our service to small businesses right. The foundation is a competitive price but the real point of difference is that with EnergyAustralia it’s easy to make the switch, so customers save time and money.”