EnergyAustralia will establish a new customer service call centre in Geelong, creating 300 new jobs in the region, Group Executive Manager - Retail Adrian Merrick announced today.
The centre will be located in Geelong’s business hub on Moorabool Street. Training commences mid year, with consultants to progressively start taking calls from that time. The centre is expected to be fully operational by the end of the year.
A significant financial contribution from the Victorian Government will be used to support recruitment, training and capital costs of establishing the site.
“As one of Australia’s leading energy retailers, we are committed to delivering quality service to our customers,” Mr Merrick said.
“Customers have told us they value Australian-based contact centres, and we’re proud to deliver what’s important to them.
“The centre will play an important role in our operations, providing exceptional sales and account support to our customers.
“We provide electricity and gas to Australian customers so it makes sense to base our call centres in Australia.”
Mr Merrick said the company was committed to supporting regional communities and proud to be opening a customer service contact centre in Geelong.
“The generous support from the State Government is helping us bring more jobs to Victoria,” Mr Merrick said.
“Not only will we be looking to recruit locally for our call centre employees, but we’re engaging local builders and suppliers to assist with the construction and fit out of our new call centre site.”
In 2011, the business (then known as TRUenergy) acquired EnergyAustralia retail customers from the NSW Government.
“This year we’ll transition 1.4 million customer accounts onto our billing systems and platforms,” Mr Merrick said.
“Our new Geelong based customer service centre will support this transition and ensure we provide our 2.7 million customers quality service.”