Why didn’t I receive written notice that my prices were increasing?

If you’re on a Market Contract¹

• In the past, we sent our Market Contract customers a letter explaining any price changes, but since amending our terms and conditions to align with the scheduled introduction of the National Energy Customer Framework (NECF) and for business needs on 1 July 2012, we’ll advise you directly of any price changes in your first bill in which your new prices are effective. You can view your Market Contract terms and conditions from our Conditions and pricing page.

• As you’re on one of our standing offer energy plans, we let you know directly about any price changes on the first bill you receive in which your new prices are effective.
• You can view your Standard Contract terms and conditions from our Conditions and pricing page .

• Some customers will have a smart meter that is remotely read – this means the meter sends daily readings to your local distribution network company showing how much energy has been used every half hour.
• If you’re a customer who has a remotely read smart meter, you’ll receive a letter to let you know about the change in your electricity prices before any new prices become effective.

1. You’re on a Market Contract if you receive discounts, rebates or benefits on your energy plan.
2. You’re on a Standard Contract if you receive bills from EnergyAustralia, but have not signed a Market Contract giving you discounts, rebates or benefits.