When will this name change take effect?

Important information for existing customers about energy bill support.

We're aware of a technical issue impacting a small number of users access to their online MyAccount. We thank you for your patience while we work to resolve this as quickly as we can. If you need further assistance, please contact us.

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TRUenergy officially changed its name to EnergyAustralia on 8 October 2012. You may have seen the new brand in use before this date.