What is the partnership between EnergyAustralia and Velocity Frequent Flyer?
The partnership between Velocity Frequent Flyer and EnergyAustralia will allow new and existing members of Velocity to earn Velocity Points when they sign up to certain EnergyAustralia plans.
Existing customers of EnergyAustralia could also be eligible to earn Velocity Points.
The partnership commenced on 23 February 2017.
Which EnergyAustralia energy plans are eligible to earn Velocity Points?
If you are a new customer to EnergyAustralia, you will receive 5,000 Velocity Points for electricity and 5,000 Points for gas on an Anytime Saver plan. If you sign up to both gas and electricity on an Anytime Saver plan, you will receive a total of 10,000 Velocity Points. In order to be eligible, you must agree to receive your bills and correspondence by email, and agree to pay your bills by direct debit.
I am not an EnergyAustralia customer but have received an email from Velocity to sign up to an EnergyAustralia plan and earn Velocity Points. How can I do this?
Simply click 'Sign up now' in the email and follow the prompts on the EnergyAustralia page to select plans. You will be asked to provide your Velocity Frequent Flyer number on the Checkout page. Alternatively, you can call 1800 709 510.
I am a new member of Velocity and an existing customer of EnergyAustralia. How can I link my accounts and receive the $100 Virgin Australia Holidays voucher?
Simply log in to your EnergyAustralia account and enter your details to sign in, or register for My Account, to link your EnergyAustralia and Velocity accounts. You also need to sign up for direct debit and to receive your bills by email and provide your email address. On the checkout page, please provide your Velocity Frequent Flyer number.
A $100 Virgin Australia Holidays voucher will be emailed to you within 10 business days.
I am neither a Velocity member nor an EnergyAustralia customer. How can I join Velocity and sign up to an EnergyAustralia plan?
To join Velocity, simply visit our site, select 'Join Now' and complete a few details - it's free to join Velocity.
You will receive a welcome email from Velocity once you have completed the Velocity membership application. Please click on the link in the welcome email and you will be re-directed to the EnergyAustralia website. Then simply follow the prompts on the website to sign up to an EnergyAustralia plan that earns Velocity Points. If you have joined Velocity in the meantime, you can sign up to an eligible EnergyAustralia plan.
I am an existing customer and moving to another premise. Am I eligible to earn Velocity Points for the new connection?
It depends. If you are an existing EnergyAustralia customer as at 22 February 2017 who is moving to another premise and retaining an energy service for the same energy product (ie electricity or gas) you will not be eligible to earn Points for signing up to that energy product, even if you are changing your plan (eg from a FlexiSaver Plan to an Anytime Saver Plan). However, you will be eligible for the 2,000 Points on each service anniversary.
If you are an existing EnergyAustralia customer as at 22 February 2017 who is moving to another premise and obtaining a new Anytime Saver plan for a different energy product (eg you previously had an electricity plan and will now obtain both an electricity plan and a gas plan), you will be eligible to earn Points for signing up to the new energy product only. In order to be eligible, you must agree to receive your bills and correspondence by email, and agree to pay your bills by direct debit. You will also earn 2,000 Points on each service anniversary.
As an existing EnergyAustralia customer, you will still be eligible for the $100 Virgin Australia Holidays voucher.
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EnergyAustralia is inspired by the kinds of energy innovations mentioned on this page.
* Offer only for new residential customers in NSW, VIC, ACT, SA (electricity and gas) and QLD (electricity only) with a Velocity Frequent Flyer membership who sign up directly for an Anytime Saver electricity or gas service, agree to receive bills and correspondence by email and agree to pay bills by direct debit. Customers will receive 5,000 Velocity Points for an electricity service, 5,000 Velocity Points for a gas service, or 10,000 Velocity Points for both electricity and gas services. We reserve the right to change this offer at any time. Terms and conditions available at energyaustralia.com.au/velocity-terms.
** Anniversary Points will be allocated at each continuous 12 month anniversary of you joining EnergyAustralia, providing you stay on the residential electricity or gas plan and continue to receive your bills and correspondence by email, and pay your bills by direct debit.
^ Offer available only to existing EnergyAustralia residential customers, other than a customer who has signed up to an Anytime Saver plan on or after 23 February 2017, with a Velocity Frequent Flyer membership who agree to receive bills and correspondence by email, and pay bills by direct debit. Offer ends 22 February 2018. Find out more at energyaustralia.com.au/velocity-terms. Voucher issued by Virgin Australia Holidays. Voucher is valid for 6 months from date of issue. One voucher allowed per booking. The Velocity member must be the same person who is listed as the primary account holder on the EnergyAustralia account. One voucher will be awarded per existing EnergyAustralia residential energy customer, irrespective of the number of EnergyAustralia accounts you hold. Conditions on redemption apply. Find out more at energyaustralia.com.au/velocity-terms.
# To earn and redeem Velocity Points, you must be a Velocity member. Points earn and redemption are subject to the Velocity Member Terms and Conditions as amended from time to time.
## Please read the terms and conditions of each partner and/or retailer page for full details and exclusions.