The Power of Choice reforms result in the following key changes to the Terms and Conditions of your contract with EnergyAustralia:

  • We are now responsible for metering at your premises so you need to provide us and our representatives with safe and unhindered access for metering purposes. You will need to pay reasonable costs we incur as a result of your failure to allow such access
  • You need to tell us about any changes to your premises that materially affect access to your meter
  • We may need to interrupt your electricity supply to install, repair, maintain or replace your meter. If we do so, we will let you know at least 4 business days in advance 
  • We are permitted to arrange for disconnection of your electricity supply if you don’t provide us or our representatives with safe access to your property for metering purposes. We will send you the required warning notice(s) and give you a reasonable opportunity to fix any access issue before we take any steps to do this.