Contact us

Electricity and gas quotes

  • Residential
  • 136 102Monday to Friday,
    8am to 6pm AEDT
    • Product information
    • Online offers
    • Move house
    • Switch to EnergyAustralia
  • Small business
  • 1800 146 749Monday to Friday,
    8am to 6pm AEDT
    • Product information
    • Move your business
    • Switch to EnergyAustralia
  • Large business
  • 1300 362 466Monday to Friday,
    9am to 5pm AEDT
    • Product information
    • Relocate your business
    • Quotes

Billing and enquiries

  • Please note: We're closed on national holidays
  • Residential & small business VIC, ACT, SA, QLD
  • 133 466Monday to Friday,
    8am to 6.30pm AEDT
    • Pay a bill
    • Meter readings
    • Concessions
    • Financial hardship
  •  
  • 131 450Monday to Friday,
    8am to 6.30pm AEDT
    • Interpreter services
  •  
  • 1300 368 536
    • Telephone typing services
  •  
  • +61 3 9422 2968Monday to Friday,
    8am to 6.30pm AEDT
    • Calling from overseas
  • Residential & small business NSW
  • 131 502Monday to Friday,
    8am to 6pm AEDT
    • Pay a bill
    • Meter readings
    • Concessions
    • Financial hardship
  •  
  • 131 450Monday to Friday,
    8am to 6pm AEDT
    • Interpreter services
  •  
  • 1300 368 536
    • Telephone typing services
  •  
  • +61 2 9269 4200
    • Calling from overseas
  • Large business
  • 1300 362 466Monday to Friday,
    9am to 5pm AEDT
    • Accounts, bills and payments
    • Customer service
  • My Account
  • 1800 171 397Monday to Friday,
    8am to 6.30pm AEDT
    • eWise
    • Online billing
    • My Account
  •  
  • Please note: Your first bill from us could take up to 6 months

Faults and emergencies

  • If the fault or emergency is life threatening, call 000

Solar, heating, cooling and hot water

  • 136 385Monday to Friday,
    8am to 8pm AEDT
    Saturday
    9am to 5pm AEDT
    • Solar systems
    • Solar connections, metering and installation
  •  
  • 136 385Monday to Friday,
    9am to 5pm AEDT
    • Hot water systems
    • Heating and cooling systems
  •  
  • 1800 241 060Monday to Friday,
    9am to 6pm AEDT
    • Solar power for your business

Repairs and servicing

  • 1800 089 500Monday to Friday
    8am to 8pm AEDT
    Saturday
    9am to 5 pm AEDT
    • Servicing and breakdown repairs for hot water, heating and cooling
  •  
  • 1800 105 34724 hours a day
    • Emergency repairs

Meter installations or upgrades

Head office

Our postal addresses

  • Small businesses

    SME Sales Team
    EnergyAustralia
    Locked Bag 14060
    Melbourne City Mail Centre
    VIC 8001

  • Large businesses

    Commercial and Industrial
    EnergyAustralia
    Locked Bag 14060
    Melbourne City Mail Centre
    VIC 8001

  • Head Office

    EnergyAustralia
    Level 33, 385 Bourke Street
    Melbourne VIC 3000

  • Victoria

    EnergyAustralia
    Locked Bag 14060
    Melbourne City Mail Centre
    VIC 8001

  • South Australia

    EnergyAustralia
    Locked Bag 14060
    Melbourne City Mail Centre
    VIC 8001

  • NSW and ACT

    EnergyAustralia
    Locked Bag 38
    Silverwater NSW 2128

  • Queensland

    EnergyAustralia
    GPO Box 756
    Brisbane Qld 4001