Contact us

Electricity and gas quotes

Residential

Call When What for
136 102 Monday to Friday
8am to 6.30pm AEST
  • Product information
  • Online offers
  • Move house
  • Switch to EnergyAustralia

Small business

Call When What for
1800 146 749 Monday to Friday
8am to 6pm AEST
  • Product information
  • Move your business
  • Switch to EnergyAustralia

Request a sales callback

Large business

Call When What for
1300 362 466 Monday to Friday
9am to 5pm AEST
  • Product information
  • Relocate your business
  • Quotes

Email large business sales

Billing and enquiries

Please note: We're closed on national holidays.

Residential and small business - Victoria, ACT, South Australia or Queensland

Call When What for
133 466 Monday to Friday
8am to 6.30pm AEST
  • Pay a bill
  • Meter readings
  • Concessions
  • Financial hardship
131 450 Monday to Friday
8am to 6.30pm AEST
  • Interpreter services
+61 3 9422 2968 Monday to Friday
8am to 6.30pm AEST
  • Calling from overseas

Residential and small business - New South Wales

Call When What for
131 502 Monday to Friday
8am to 6pm AEST
  • Pay a bill
  • Meter readings
  • Concessions
  • Financial hardship
131 450 Monday to Friday
8am to 6pm AEST
  • Interpreter services
1300 368 536  
  • Telephone typing services
+61 2 9269 4200  
  • Calling from overseas

Large business

Call When What for
1300 362 466 Monday to Friday
9am to 5pm AEST
  • Accounts, bills and payments
  • Customer service
Email large business customer support

My account

Call When What for
1800 171 397 Monday to Friday
8am to 6.30pm AEST
  • eWise
  • Online billing
  • My Account

Send us an enquiry

Follow our feedback process to make a comment or a complaint

Please note: Your first bill from us could take up to 6 months.

Faults and emergencies

Report a fault with the electricity or gas supply at your property

If the fault or emergency is life threatening, call 000.

Solar

Call When What for
136 385 Monday to Friday
9am to 7pm AEST
  • Solar panels
  • Solar systems
  • Solar connections, metering and installation
1800 241 060 Monday to Friday
9am to 6pm AEST
  • Solar for your business

Heating, cooling and hot water

Call When What for
136 385 Monday to Friday
8am to 8pm AEST
Saturday
9am to 5pm AEST
  • Hot water systems, servicing and breakdown repairs
  • Heating and cooling systems, servicing and breakdown repairs
  • Energy audits

Meter installations or upgrades

Electricity

Call When What for
1300 137 473 Monday to Friday
8am to 5pm AEST
  • New meter installations
  • Upgrade an existing meter

Find your electricity distributor

Gas

Call When What for
1800 818 378 Monday to Friday
8am to 5pm AEST
  • New meter installations
  • Upgrade an existing meter

Head office

Call +61 3 8628 1000 Monday to Friday 8.30am to 5.30pm AEST

Register as a supplier

Our postal addresses

Small businesses

SME Sales Team
EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001

Large businesses

Commercial and Industrial
EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001

Head office

EnergyAustralia
Level 33, 385 Bourke Street
Melbourne VIC 3000

Victoria

EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001

South Australia

EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001

New South Wales and ACT

EnergyAustralia
Locked Bag 38
Silverwater NSW 2128

Queensland

EnergyAustralia
GPO Box 756
Brisbane Qld 4001