Contact us

We've made it easier for you to contact us.

Choose from the following contact us sections to view information relating to your enquiry:

Residential contact us


Small business contact us

Small business

Large business contact us

Large business

Have a question? Or would like some help?

Chat online now


Sales enquiry? Request a callback

Considering switching to EnergyAustralia  Interested in a quote? Or did you see a special offer on our site that you’d like to discuss?

Request a sales call back


Faults and emergencies

Follow the directions on our faults and emergencies page to report a fault to the electricity or gas supply at your property. If the fault or emergency is life threatening, call 000.

Faults and emergencies


Find your electricity distributor

Contact your distributor with any questions about your electricity meter or smart meter installation, or if you want to report a fault or emergency.

Find your distributor


Customer hardship

Having difficulty paying your energy bills? Contact us for advice on payment options and how to reduce your bills.

Customer hardship


Head office

Our head office manages EnergyAustralia’s day-to-day operations.

Location and postal address


Registering as a supplier

Register your interest in becoming an EnergyAustralia supplier

Supplier registration