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Rules of interpretation and capitalised terms used in this Pricing Schedule are defined in the Telecommunications General Terms of our SFOA.
1 ABOUT THE EnergyAustralia PRICING SCHEDULE
1.1 Our Standard Form of Agreement (SFOA)
- This is the Pricing Schedule that applies to the Services provided by EnergyAustralia as part of our SFOA.
- The Telecommunications General Terms of our SFOA, and the other documents listed in clause 1.2 of the Telecommunications General Terms, also apply to your Service.
- All prices are GST inclusive unless otherwise noted.
2 VOICE SERVICES
2.1 EnergyAustralia Voice Service
| EnergyAustralia Voice Service fees | Monthly fee | Call Costs |
|---|---|---|
| EnergyAustralia Voice Monthly Rental Fee with NBN Data | $10.00 |
Local calls1 – Included in Voice plan National calls2 – Included in Voice plan Call Rates – 1800 included in voice plan2 Mobile calls - 15c per minute or part thereof 13, 1300 calls - 44c Acceptable Use Policy applies |
| 1900 calls | NA | Restricted |
| International Calls | NA | International Call Rates |
Calls to mobile phones from EnergyAustralia Voice and fixed line phone products are charged in 60 second blocks or part thereof.
| EnergyAustralia Voice Optional Services | Fee for Services | Additional Charges |
|---|---|---|
| Call Forwarding Always | NA | Call Charges Apply3 |
| Call Forwarding Busy | NA | Call Charges Apply3 |
| Call Forwarding No Answer | NA | Call Charges Apply3 |
| Call Forwarding Selective | NA | Call Charges Apply3 |
| Call Waiting | NA | Call Charges Apply3 |
| Voice Mail | NA | NA |
| Voice Messaging to Email | NA | NA |
| Caller Line ID Delivery Blocking | NA | NA |
| Other | Plan |
|---|---|
| Contract Term | Casual month to month |
| Total minimum cost | $10 |
| Setup/Installation Fee for Standard Installations | Free |
2.2 Exclusions
Voice plans do not support 19/1900 numbers calls, fax, dial up modem or other analogue data calls e.g. EFTPOS, back to base alarms and other monitoring systems using phone lines, and similar features. EnergyAustralia Voice plans cannot be used by our customers for telemarketing, call centre function and similar uses.
3 NBN SERVICES
| Plan Name | Plan Speed4 | Minimum Total Cost5 Month-Month | Data Allowance |
|---|---|---|---|
| EnergyAustralia - Standard nbn (NBN25/5) | Standard – Typical Evening Speed 22 Mbps | $65 | Unlimited |
| EnergyAustralia - Standard Plus nbn (NBN50/20) | Standard Plus – Typical Evening Speed 48 Mbps | $75 | Unlimited |
| EnergyAustralia - Premium nbn (NBN 100/40) | Premium – Typical Evening Speed 95 Mbps | $90 | Unlimited |
4 OTHER FEES
Under the terms of our wholesale agreement, we may be charged for the below activities. Where we incur these charges, we may bill these charges to you. However, we will notify you of these charges before doing the work or when you make your appointment. We will only proceed with the activity if you agree to pay these charges.
- non-standard installations;
- subsequent installations;
- additional installations;
- changes to installations;
- repair, modification or removal of equipment;
- invalid faults (where you report a fault with your Service, and the issue is not with NBN Equipment);
- central splitter installations (where requested by you or required to resolve performance issues with your Service); and
- restored orders (where you ask for an order that has been put on hold to be reinstated).
4.1 Late Cancellation or Missed Appointment Fee
If you cancel an appointment with insufficient notice or you are not in attendance at your premises at the agreed appointment time, we may charge you a fee of $220.00 (incl. GST).
4.2 Incorrect Call-Out Fee
If we attend your premises to repair a Fault reported by you, but we determine that there is no Fault or the Fault is caused by Your Equipment, unless otherwise specified in the Pricing Schedule, we may charge you a fee of $220.00 (incl. GST) for attendance.
4.3 Decline Fee
We do not currently charge customers a fee if a direct debit or credit card payment is declined. However, in future we reserve the right to pass on any such charges imposed by our bank. If we do introduce a Decline Fee, we will update our Pricing Schedule with the amount of the charge in accordance with the General Terms. Please refer to the most recent version of this Pricing Schedule available on our website.
5 EQUIPMENT
| Modem Bundle Plans | Hardware |
|---|---|
| ZTE H1600 |
Included for new EnergyAustralia nbn customers when you stay connected for 24 months. |
The cost of Hardware purchased during the application process is deducted immediately from the credit card supplied in the application.
6 EARLY TERMINATION OR RECONNECTION FEE
| Product | Type | Fee |
|---|---|---|
| EnergyAustralia month to month nbn Plans | NBN | No early termination fee |
| EnergyAustralia nbn modem hardware | NBN | $5.90 for each month remaining in the 24 month Modem Bundle Plan period |
1Our Acceptable Use Policy applies to Local Calls.
2Our Acceptable Use Policy applies to National Calls. National calls are defined as Australian Geographic numbers (those prefixed with an area code) and would not include premium services such as 13xx, 19xx, 18xx.
3Calls forwarded to another destination will be charged at standard call charge rates.
4Regardless of the nbn technology type connected at your address, the actual speed of your service will often be slower than the maximum line speed. During peak evening periods of 7pm-11pm you can expect to have typical download speeds of 22 Mbps on the 25/5 service, 48 Mbps on the 50/20 service and 95 Mbps on the 100/20 service. Service speeds will vary due to a range of factors including congestion on the nbn network, especially during busy periods, type of modem, number of devices connected to the network, source of data, the technology connection to your home and your location.
5Monthly plan cost when an existing customer maintains their gas or electricity supply with EnergyAustralia including a $10 discount. Plan prices otherwise $75 for 25/5, $85 for 50/20 and $100 for 100/420 per month.
6Assuming there is no Early Termination Fee incurred.